Privacy Policy for The JoyBox, Karjat

This Privacy Policy describes how [The JoyBox, or "we," "us," "our"] collects, uses, and shares your personal information when you book and stay at our property in Karjat, Raigad District, Maharashtra.

By booking our property through direct communication with us or using online platforms including but not limited to AirBnB, GoIbibo or MakeMyTrip [hereafter referred to as “them, they, their”], you agree to the terms of this Privacy Policy. Please note that this policy specifically covers the practices of the property owners/managers and supplements, but does not replace, the said platforms’ own Privacy Policy, which governs the specific platform's overall data handling.

1. Information We Collect

We primarily collect information that is provided to us by them as part of your booking and communication process over and above your basic information filled in the form during check-in. This may include:

• Contact Information: Your name, email address, phone number.

• Booking Details: Arrival and departure dates, number of guests, and any special requests you make.

• Identification: A government-issued ID information must be collected by us, which may be shared with the concerned authorities for legal compliance on demand.

• Communication Content: Messages exchanged between you and us via their platforms or direct communication regarding your stay.

• Security Deposit Information: While the security deposit is collected by our representative, details related to its collection and potential deductions are recorded.

• Payment Information: Please note that if you book through them, we do not directly collect or store your payment details (like credit card numbers). All payment processing for your booking is handled securely by them. At our end, we only accept payments by cash / UPI in which case, only your mobile number / UPI ID used for the transaction will be recorded by us.

2. How We Use Your Information

We use the information collected primarily to facilitate your booking and ensure a smooth stay at our villa:

• To Manage Your Booking: To confirm reservations, manage check-ins and check-outs, and communicate essential information about your stay.

• To Provide Services: To ensure our representative can meet you for check-in, provide instructions, and manage the security deposit process.

• Communication: To respond to your inquiries, provide assistance during your stay, and send important updates.

• Security and Safety: To ensure the security of our property and guests, and for the proper handling and refund of the security deposit, including assessing any potential damages as outlined in our FAQ.

• Legal Compliance: To comply with any applicable laws, regulations, or governmental requests.

• Improving Our Services: To understand guest needs and improve the overall experience at our villa.

3. Sharing Your Information

We may share your information in limited circumstances:

• Property Representative: Your name, booking dates, and contact details will be shared with our local representative who handles check-ins, check-outs, and on-site assistance.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

• Emergency Situations: In urgent situations where there is a risk of harm to persons or property.

We will not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Generally, booking-related information will be kept for 2 years after your stay to manage potential disputes, comply with tax obligations, or maintain records.

5. Your Rights

As a guest, you have certain rights regarding your personal information. Most of these rights, such as accessing, correcting, or deleting your personal data, are best exercised directly through your account settings or by contacting their customer support, as they are the primary data controller for your booking information.

If you have specific concerns about how we, as the property owners, are handling data, please contact us by writing to us at thejoybox[dot]karjat[@]gmail[dot]com

6. Data Security

We take reasonable measures to protect the personal information we receive from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Platforms

Our villa is listed on Airbnb, GoIbibo and MakeMyTrip. Therefore, the collection, processing, and storage of your initial booking information and payment details are primarily governed bytheir Privacy Policy and Terms of Service. We encourage you to review their policies for a complete understanding of how your data is handled on their platform.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page or through appropriate communication channels. Your continued use of our services after any changes indicates your acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us on our email ID thejoybox[dot]karjat[@]gmail[dot]com

Last updated: June 23, 2025