ORDER FAQ & GENERAL INFO
REPETATIVE QUESTIONS / QUESTIONS ANSWERED ON THE FAQ, THE ORDER FORM, IN MY UPDATES, OR ON THE MASTERLIST WILL BE IGNORED.
IF YOU'RE NEW TO MY ORDERS PLEASE READ ALL OF THE INFORMATION ON THIS PAGE CAREFULLY AND THOROUGHLY.
I'VE MADE ALL THIS INFORMATION AVAILABLE FOR YOUR CONVEINENCE AND I WILL NOT BE HELD RESPONSIBLE FOR MISUNDERSTANDINGS OR ISSUES THAT ARISE BECAUSE THIS INFORMATION WAS NOT UNDERSTOOD.
If you have any questions regarding the information on this page, or questions not answered here, please contact me via email~!
Group Order Pro-Tips <3
check your email AT LEAST once a day for any updates I may send
check spam & junk folders
check "#NYXupdates" + the name of the order on Twitter for updates
check the "status" of an order on the masterlist
keep track of your orders + deadlines
read each order form entirely for specifics to that particular order
International Buyers
I WILL accept international orders
PLEASE understand shipping overseas from the US can be expensive
Regarding Questions:
If you have questions about updates, pleasepleaseplease check the order on the corresponding pages of this masterlist or my updates hashtag (#NYXupdates) before you ask.
I don't mind double checking orders/payments so don't be afraid to ask!
If you have questions about an open order, please be specific when asking questions.
If you have questions about a closed order that you’re in, please be specific and include your name so I know exactly who I’m talking to.
DISCLAIMERS
I AM NOT RESPONSIBLE FOR LOST EMAILS
↳ you are responsible for reading the information here, the information on the form, and understanding that informationI AM NOT RESPONSIBLE IF YOU MISS PAYMENT DEADLINES
↳ I post reminders when I can, but 9 times out of 10 I'm too busy I AM NOT RESPONSIBLE FOR LOST PACKAGES
↳ whether overseas to me, or from me to you, I cannot control the postal service.↳ I will do my BEST to locate and find lost packages but I can only do so much.↳ there will be no refunds for lost orders :( DROPPING OUT / LATE PAYMENTS / REFUNDS
🚫 THERE WILL BE NO REFUNDS IF YOU MISS PAYMENTS
🚫 ONCE YOU SEND 1st PAYMENT AND FILL OUT THE ORDER FORM, YOU ARE RESPONSIBLE FOR THAT ORDER AND THERE WILL BE NO REFUNDS.
ALL PAYMENTS ARE SENT VIA PAYPAL. I DO NOT ACCEPT ANY OTHER FORM OF PAYMENT.
🚫 OPENING A PAYPAL CLAIM ON ME FOR ANY REASON IS AN AUTOMATIC BAN AND YOU WILL FORFEIT ANY GOODS/PAYMENTS YOU HAVE WITH ME - this puts EVERYONE'S money at risk so I canNOT be lenient - please EMAIL ME if you have issues and we can discuss it.
❕ MISSED 1st PAYMENTS
⋆ payment is DUE before submitting the order form.⋆ if you miss the 1st payment deadline, since your order will not be counted, you will be refunded regardless of whether or not you submitted a form.⋆ forms submitted without payment will be deleted after 24 hours.⋆ in turn, payments received without a form will be refunded after 24 hours. ↳ there are ONLY TWO (2) cases where I will give 1st payment refunds1. if 1st payment is received after the deadline2. if I receive a full refund from the fansite/artist/dollmaker/etc for whatever reason.❕ MISSED 2nd PAYMENTS (EMS/INTL SHIPPING PAYMENTS)
⋆ if you miss the 2nd payment deadline, you must contact me within 48hours and pay the 2nd payment as well as REPAY 1st payment. If I’m not contacted, you will forfeit that order and your 1st payment.↳ I update IMMEDIATELY when I have the information and I send these emails within 24 hours↳ I typically give buyers a longer time frame to send 2nd payments than *I* have to send these payments - meaning I typically front at least some out of pocket❕ MISSED 3rd PAYMENTS (DOMESTIC SHIPPING)
⋆ if you miss the domestic shipping deadline, you must contact me within 48hours and pay your domestic total x2. If I’m not contacted, you forfeit your order and all payments.* unpaid items will be listed for reclaim (1) month after the domestic deadline >>> original buyers may reclaim the items before this date.❕ I DO NOT "SELL" SPOTS !!
↳ I know it's a common thing but once an order is closed YOU are responsible for the order.↳ If you want me to list your goods for reclaim once I have the items on hand you may do so and receive a full refund AFTER the items are sold.🚫 missing TWO (2) 2nd or 3rd payments will put you on a warning list - missing a THIRD will ban you from my orders.
Since I don't charge fees for my time spent working on GOs as a "profit" or a safety net, I end up spending money out of my own pocket covering when people miss payments. So I ask those who miss payments who still want to proceed with the order to pay their 1st payment again (as opposed to a 10 or 15% late fee, simply for convenience) as a pseudo "profit" so that in the future it's less likely that I spend out of pocket since I'll have a sort of fund already. And I also hope that when people see the disclaimer that missing the payment will result in this consequence, they'll be really sure to keep up with updates and be diligent in checking their emails so the GO runs smoothly.
It's also used for miscellaneous things, like maybe the fansite charges a higher paypal fee than I collected, or currency conversion fees I have to cover before I can collect back, or to keep stocked on packing supplies so I'm not running out in the middle of domestic!
ORDERS & PROCESSES
✬ there are THREE (3) different types of Group Orders that I manage
1. "General" orders
↳ this is the standard process for the majority of my orders↳ this also includes orders that include a PRE-PAY or PRE-ORDER period before the normal order➸ General Group Order Process
Filling out ANY of my order forms means you are 123456789% WILLING & ABLE & COMMITTED to the following payments:
1: your goods2: your part of the overseas shipping fee (from fansite/dollmaker/fanartist/etc)3: your domestic shipping (from me to you)OPEN ORDER/DEPOSIT PERIOD:
> this is the timeframe between the order opening, and the order closing> orders are accepted and 1st payments taken - I will send an order&payment confirmation within 48 hours- payments must be made by the deadline in order to participate in the group orderCLOSED ORDER PERIOD
> this is the timeframe where the goods are in production (depending on the item, can range from 2 weeks to 4 months)> this is also the period wherein the fansite/fanartist/dollmaker/seller receives the goods + packs the goods + ships the order to meEMS/Intl Shipping information:
- EMS is based on weight and therefore I will not know the fee until the order is closed and the final quantity is taken- EMS fees are generally due 2~7 days after an order closes (there ARE exceptions)> I will send payment emails within 24 hours of this fee being reported to me> if orders are sent to my Korean Address, they will all be combined and EMS will be split between multiple orders> EMS costs under $20 (for the buyer) will be added to domestic for Canada/Intl buyers >if EMS costs overall are under $50 (typically fanart orders), these will be added to domestic for all buyers.DOMESTIC PERIOD:
- once the order has arrived, I'll begin sorting / packing / sending domestic emails- everyone will have TEN (10) DAYS to pay for domestic shipping from the time THEIR email is sent out, or to contact me with plans to pay;> I don't mind holding your goods, but please pay ASAP.- once I have the goods on hand, I'll be able to judge how best to ship them so please don't ask me about this beforehand.- for information on combined shipping, please see the page on my masterlist labelled "DOMESTIC SHIPPING FAQ"2. "QUANTITY SURVEYS":
↳ these order do NOT require payment until after the survey period has passed↳ these orders DO require the same level of committment as a normal GO, meaning if you drop out, the same consequences will apply ↳ the purpose of these types of orders is to gauge the quantity an order will produce BEFORE setting the order into motion as a means to save time/effort ↳ this is why commitment is required - the seller needs an accurate representation of the quantity they're working withOPEN PERIOD
> during this period, "orders" are taken and confirmed, and reported to the fansite/fanartist/dollmaker/sellerCLOSED PERIOD
> after all quantity is taken, the fansite/fanartists/dollmaker/seller will either cancel the project, or decide to move forward with it> if it is the former, the order will remain "closed", but if it is the latter, it will proceed as a normal GO.3. "INTEREST SURVEYS":
↳ these types of orders are essentially just me asking "would you buy this?" ↳ there's no committment, no payment, and generally a very limited "open" period↳ after an interest survey, an order will move into either a "normal" order, or a quantity surveyEMAILS
For most orders I send FIVE (5) emails:
0. Google Forms will automatically send you a copy of your order form. If you do not receive this email, please check your spam.
1. Confirmation & 1st Payment
↳ obviously this is where I confirm that I have received your order and your 1st payment for an order - please allow at least 4 days for me to send this email.2. EMS/Intl Shipping (2nd Payment) Information
↳ this email will go out to everyone in an order when I have this information and will contain payment instructions for 2nd payments3. 2nd Payment Confirmation
↳ this email will show you that I have received and confirmed your payment4. Domestic Payment Information
↳ this email will be sent once I have your order(s) in my possession, packed, and ready to ship ↳ it will contain the method I'm shipping, your shipping fee, and payment instructions5. Tracking #'s
↳ I will not confirm domestic payments but I will send you a tracking email on the date your package is shipped.> I also send important updates via email such as deadline changes, changes to the design of an order, cancellations, etc.
Quick FAQ's About Me:
2. How old are you? ↳ was born 1993
3. How long have you been a GO manager?↳ Since May 2017~
4. Where do you live/ship from? ↳ Mississippi, USA
5. NOT A QUESTION BUT PLEASE NOTE:↳ I HAVE DOGS! IF YOU ARE IN ANYWAY ALLERGIC OR HAVE AN AVERSION TO DOGS PLEASE DO NOT ORDER FROM ME!
F.A.Q.'s
b. Do you take requests?↳ Yes~ But I do reserve the right to not open an order for whatever reason.
c. "Will you open for _____?"↳ I'll open for Bangtan (OT7), Mamamoo (OT4) and misc (TTMIK) as long as there is interest
d. Are there any managers you recommend?↳ @dannerkins, @yoonglesgos
e. Do you combine domestic shipping?↳ Yes, I will auto-combine arrivals within a certain time frame
f. "Can you give me an estimate of EMS?" ↳ please check below
g. "Can you give me an estimate of domestic?" ↳ I already have - please check the "domestic" shipping tab for Flat-Rate prices, First Class estimates & my supplies fees
h. What does it mean to be "banned"? ↳ if you're on my banned list, it means you have excessively missed payments/dropped out/wasted my time↳ it means you can no longer join my orders :(
i. Can I send payment for more than one order at a time?↳ yes, as long as you include the notes I ask for on the form / payment email
j. Do we have to send proof of payment? ↳. no, it's MY job to send you proof that I received your payment.
k. Can I sell my spot? / Can I drop out of ___ and put my payment towards ___? ↳ unfortunately, no :(
l. what is the status of _____ order? ↳ please check the "status" for the order here on the masterlist
* if you have a question not answered here or anywhere else on the masterlist, please let me know~
EMS ESTIMATES
please remember EMS is based on the weight/size of the tiem(s) + how many items + shipping method and there is now way to guess how much EMS will cost beforehand! these are just AVERAGE ESTIMATES. please also note that shipping companies have been adding Covid emergency fees on top of shipping rates and these are continuously changing.
60x20 slogan $2 ~ $5
60x30 slogan $3 ~ $6
big fan / picket $3 ~ $6
13cm doll $1 ~ $3
15cm doll $2 ~ $5
18cm doll $3 ~ $6
20cm doll $5 ~ $8
100x150 blanket $12 ~ $30
photobook (with box) $25 ~ $60
photobook set (no box) $13 ~ $30
sticker sets $0.50 ~ $3
acrylic goods $0.25 ~ $10
stationery goods $0.10 ~ $7
eco bags $5 ~ $10
photocard sets / postcards $0.25 ~ $2.00
artbooks $5 ~ $15
season's greeting sets (w/diary) $10 ~ $25
SG calendars $8 ~ $15
SG diaries $8 ~ $15
enamel pins $0.50 ~ $5
plastic tumblers / cups $3 ~ $6
glass bottles / cups $5 ~ $10
clothing $10 ~ $25
Buyers caught doing the following will be BANNED and will forfeit any goods/payments.
- SELLING goods from MY orders for grossly over what they’re worth
- selling spots without confirmation from me (people have gotten scammed this way)
- hosting group orders WITHIN my group orders - please host your own GO in this case
fansites I've "banned" and will not work with
headliner_jk (scammer, stalker)
Szimpatikus_kr (scammer, problematic)
CHEMISTRY_SUGA (scammer)
morethanever_jk (scammer)
starlight_chim (scammer)
oasiskook0901 (scammer)
horizon_9597 (scammer)
loveandtrue_(scammer)
madein1997_jk (scammer)
heartland94_rm (scammer)
REALV1230 (scammer)
_slowbutsteady (scammer)
freeloop_jin (scammer)
ranunculus1013 (scammer)