FOR ROOM RESERVATIONS & GENERAL ENQUIRIES

Please Call: +60 18 614 2166 (24 hours) 

Email: thedailyhotel.kk@gmail.com

Cancellation Policy:

Any cancellation received within 1 day prior to the arrival date will be charged for the entire stay. Failure to arrive at the hotel or property will be treated as a No-Show and will incur a charge of 100% of the booking value (Hotel policy). 

1. All rates are quoted in Malaysian Ringgit (MYR) and will be subjected to 8% Sales and Service Tax (SST) unless otherwise stated.

2. SST & TTX :- Rates are excluding the existing prevailing government taxes for all hotel service payments. Additionally, the mandatory MYR10 Tourism Tax (TTX) will be imposed on all hotel room rates on a per-room, per-night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia upon check-in. This is in addition to the existing prevailing taxes. TTX is regulated by the Ministry of Finance Malaysia and the Royal Malaysian Customs Department. All Malaysian nationals and permanent residents are exempted from paying this tax. 

3. Rates quoted are based on your intended duration of stay. Rates are subject to change as a result of changes in your arrival and/or departure dates. 

4. All published rates are subject to availability and subject to change without notice. Special offers may be changed or withdrawn without notice at any time; unless your rate(s) is guaranteed with a payment confirmation and/or with a reservation guarantee.  

Reservation Guarantee:

A reservation can be guaranteed upon pre-payment prior to booking of the check-in date.

Eligibility Age for Check-in / Registration: 

Guests must be aged 18 years old and above to check-in at the hotel and register for a room. The names of all guests occupying the room must be registered upon check-in with a valid photographic government-issued identification (NRIC) for local Malaysians or passport for foreigners (non-Malaysian citizens). The Hotel reserves the right to check the photo identification and take a photocopy of passport. Guests under the age of 18 must be accompanied by an adult. 

Check-in Time: 

1. The hotel’s check-in time is from 3.00pm on the scheduled day of arrival. 

2. A valid photographic government-issued identification or passport is required at check-in. 

3. The guest named in the booking confirmation must be the person staying/checking in at the hotel, otherwise the hotel reserves the right to cancel the booking. 

4. Should you arrive at the hotel prior to the check-in time, the hotel provides a storage room for storing your luggage(s). If you are expected to arrive early, you are advised to contact the hotel to inquire availability to check-in. Please note:

   • A fee of MYR55 is required for early check-in.

5. A cash deposit of MYR50 for each room night of stay is required upon check-in for incidentals, in addition to full payment of room and prevailing tax.

Check-out Time: 

1. The hotel’s check-out time is 12:00 noon on the day of departure. 

2. Late check-out can be requested and is based on availability. Please refer to the hotel’s front desk at least 24 hours prior to your departure. Request is subject to room availability with the following charges:   

   • Between 12:00 pm - 04:00pm: RM20 per hour will be charged. 

   • At 04:00pm: One (1) night’s room rate will be charged. 

Rooms & Stay Rules: 

Luggage Storage – Guests may leave their luggage or belongings in the hotel's storage room after their check-in. A maximum period of 3 months of storage is applied to any luggage that was left in their care. The front desk team will make their best effort to reach out to the owners to claim their belongings before being disposed of after 3 months.

Food Delivery - All deliveries should be arranged and collected by the guests themselves at the Main Entrance at Lower Lobby. 

Wi-Fi Services - Complimentary Wi-Fi is provided in all guestrooms for guest use. 

Prohibited Items: 

The following items are not permitted in the hotel premises: 

• Animals of any kind 

• Flammable, explosive or otherwise hazardous materials  

• Objects and fruits emitting a foul odour, including but not limited to Durian, Mangoes, Jackfruit, Chempedak etc. 

• Unregistered firearms or other weapons  

• Objects of an unusually large size or in unusually large quantities  

• Articles related to use in gambling, prostitution, smuggling or other illicit acts 

• Illegal drugs or other articles, the possession of which is prohibited by the laws of Malaysia 

The hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items. 

Special Requests: 

The hotel will make every effort to honour special requests such as a specific floor or room number, adjoining rooms, roll-away beds, etc. upon your arrival. All special requests noted on reservations or entered into the “Additional Information” box on the hotel website booking engine are subject to availability and we will do our best to accommodate. However, the hotel bears no responsibility should it be unable to fulfil certain requests and availability of these items cannot be guaranteed in advance.  

Our linens and towels are professionally cleaned after each stay, and normal use is always expected.

However, permanent stains or damage that cannot be removed through standard laundering—including those caused by cosmetics, hair products, chemicals, or bodily fluids—may result in a cleaning or replacement charge based on reasonable cost.

We appreciate your understanding as we work to maintain a clean and comfortable environment for all guests.

The Daily Hotel assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. Should guests discover that an item of value has been left behind, please call the hotel immediately and the hotel management will try to assist the guest(s) in locating the lost item.  

Found Items: 

The Daily Hotel is not responsible for any item left behind by a guest.  However, any item, apart from perishable items, left behind by our guests and found after departure by the housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to (3) months, after which the item shall be disposed accordingly. Reasonable effort will be made to notify the guest(s) that an item has found. Perishable items, underwear, and miscellaneous toiletries will be discarded.    

Return: 

Guest will be contacted to return to the hotel to collect the lost & found items.

Lost & Found items are held for one (3) months while the hotel management attempts to contact the guest.  If guest’s contact information is incorrect or the management is unable to contact the guest during the (3) months holding period despite reasonable effort put in to contact the guest either through phone or email, the unclaimed item(s) will be thrown away, given to local organisations, or disposed accordingly by The Daily Hotel. 

ALL RIGHTS RESERVED 

1. The Daily Hotel reserves the right to amend, delete and/or add to these terms and conditions without prior notice at its sole and absolute discretion. 

2. The Daily Hotel reserves the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity, or under other circumstances where it appears that the reservations contain or resulted from a mistake or error. 

3. The terms and conditions stipulated are for bookings made via the hotel’s official website, via telephone and/or email to the hotel’s reservations department. For bookings made via third-party websites/other sources, please refer to their respective terms and conditions as they may differ from ours. 

4. Images/photographs used on the website are indicative only. Facilities, attributes and layouts listed may not apply to all guestroom types. 

5. For the avoidance of doubt, your rate(s) does not include any incidental charges, which you may incur during your stay unless stipulated otherwise. Such charges will be payable and settled in full by you upon check-out. In the event that you fail to pay any such incidental charges, it is a condition of your contract with the hotel that you irrevocably authorise the hotel to debit your credit or debit card for the amount of any shortfall.