Users of The WillsFlower App can request deletion of their account and associated personal data.
Open The WillsFlower App and sign in.
Open the main menu.
Select Privacy & Data.
Select Delete account/data.
Follow the displayed instructions and submit your deletion request.
You may be asked to confirm your identity before deletion is completed.
Email privacy@willsflower.com from the email address associated with your account. Use the subject:
WillsFlower account deletion request
Include your full name, workplace and registered email address. Do not send passwords or one-time verification codes.
Following verification, we delete or anonymise account information and associated personal data that is no longer required, including:
Profile and account information
Workplace-access application information
Device and push-notification tokens
Bookings and guest-pass information where retention is not required
Community posts, comments and other user-generated content where retention is not required
Maintenance information and uploaded evidence where retention is not required
Privacy preferences and optional marketing choices
Some information may be retained where necessary for legal obligations, security, fraud prevention, safeguarding, dispute resolution or the establishment, exercise or defence of legal claims. This can include relevant access, security, maintenance, transaction and audit records.
Any retained information is restricted to authorised personnel and kept only for the applicable legal or operational retention period. It is then securely deleted or anonymised.
We aim to complete verified deletion requests without undue delay and normally within one month. We will notify you if additional time is lawfully required.
You can also request deletion of particular personal data without deleting your entire account through Privacy & Data in the app or by contacting:
privacy@willsflower.com
Request Deletion of Specific Data
You may request deletion of particular personal data without deleting your entire WillsFlower account.
Open The WillsFlower App and sign in.
Open the main menu.
Select Privacy & Data.
Select the appropriate privacy request option.
Describe the information you want deleted and submit the request.
If you cannot access the app, email privacy@willsflower.com from your registered email address with the subject:
WillsFlower personal data deletion request
Include your full name, workplace, registered email address and a clear description of the data you want deleted. Do not include your password or one-time verification codes.
We may need to verify your identity. We will delete eligible data without undue delay, normally within one month. Certain records may be retained where required for legal obligations, security, fraud prevention, safeguarding, disputes or legal claims. We will explain any lawful retention that applies.
Then in Google Play:
Delete account URL: paste your newly published page URL.
“Can users request deletion of some or all data without deleting their account?” → Yes
If another URL box appears, paste the same published page URL.