Deposit Policy

All bookings require a deposit which is refundable if cancellations are received 7 days prior to arrival date. See terms and conditions.

The deposit is 1 night's payment or 10% of your total stay, whichever is the greater.  Deposits can be made via bank transfer or in person. 

Please note - If a deposit is not received then your reservation may be resold, as a small hotel we are unable to hold reservations without deposits.

• We request or take a deposit as soon as bookings are made!

  1. For booking.com the deposit is 1 nights stay, based on the clients room rate.

  2. For Apartments the deposit is 1 nights stay or 20% which ever is the higher.

Cancellation Policy

You may cancel your accommodation at any time. However, please be advised that cancellations received within 7 days of arrival date will forfeit their deposit. Cancellations incur an administration fee of $10 related banking expenses.

• Cancellations, no shows and Deferment are treated the same

  1. For booking.com are available up to 7 days before the booking - after that the deposit is retained. 

  2. For the Units Cancellations must be requested on the company request form and are available up to 7 days before the booking - after that the deposit is retained. Submit a Form for a Refund

• Expedia deals with everything however this is their policy. 

  1. Travelers who cancel 72 hours or more before 6:00 PM SST on the day of check-in are charged no fee.

  2. Travelers who cancel less than 72 hours before 6:00 PM SST on the day of check-in (including no-shows) are charged: