What is a Livechat Bot?

Business interactions and engagements with consumers have been changed as a result of artificial intelligence. Businesses in the contemporary day are quickly moving from transactional to conversational interactions with their customers.

With the introduction of chatbots, companies are gaining new and creative methods of establishing great client connections. Chatbots function in the same way as real agents do in Live Chat. It is their responsibility to move conversations when necessary, to pass on support tickets, and to communicate smoothly on Facebook Messenger.

Live chat

Users may interact with sales and support representatives through live chat to get real-time assistance. The fact that it provides real-time assistance makes it the most favored proactive channel. When compared to email and phone, it is an essential component of a successful customer service toolbox since it provides the greatest level of customer satisfaction. There are many advantages to using live chat, and you can use them to enhance important support metrics such as first response time and average resolution time, among others.

What are the functions of chatbots?

When a live agent is required, chatbots send problems to a live agent to ensure that the human touch is provided. Configure the discussion flow in the Chatbot visual builder so that consumers may speak with the most appropriate agent as soon as possible. Additionally, they interact with followers and prospective consumers via your Facebook fanpage. Filter away any spam that comes in from the social media jungle as quickly as possible.

When chatbots are unable to provide a response and agents are unavailable, users may submit assistance requests that will be visible to live agents when they return to the website. A natural method for a client to terminate a discussion and submit a tagged and classified record to the archives is used by Chatbot after they have received the information they were looking for.