Back Office Resources

👉 Check the out of stock (OOS) list!

👉You can filter by name, date or even what has recently become available!

👉If a book doesn't come up, then try again with another name! For example the word "puzzle" doesn't pull up all of our jigsaw puzzles, but "jigsaw" will!

👉Still can't find it? Try searching by the ISBN number.

👉When all else fails, go to the Out of Print list in Back Office and search there. Out of Print (OOP) books are books we no longer carry.

A customer gets a book buck when the item they ordered goes out of stock in between the time they ordered it and it was packed for shipment. This is rare, but it can happen on occasion. Most people don't realize they got a book buck despite the fact that their packing slip explains right on it why they have a credit to use with the company and the book they ordered is not included in the box. They may want to know when that specific title that they didn't get comes back in stock so that they can use their book buck at that time. Other times, they like to use their credit on something different and that's ok too. As long as they use exactly the amount in credit that they have, they will owe nothing. Shipping is covered. Otherwise, if they go over, tax and shipping will be applied to the overage and you will need to collect credit card info for the difference.

There is a NEW EASY way to submit your Book Bucks THROUGH your Back Office!! Check out this Video to see how easy it is!

You can move the order in back office under business essentials, tools and then you will need the order number which you can find in ecommerce or the confirmation email you received.

*NOTE: you can only move an order ONCE so double check you have the correct order number and correct event selected you'd like the order moved to.

You can divide Party Bonus Books to ship to multiple addresses. OrderPro users will have the ability to add party bonus books to an existing special delivery or send party bonus books (in separate shipments) as their own direct delivery.

PLEASE NOTE: You do have to pay $8.95 shipping for each additional address. Here are my personal suggestions:

• DO: use this if all $50 is available, to ship mini books/prizes to yourself

• DO: continue to ship prizes to yourself THEN ship out. That way you can add a personal message and media mail is way cheaper than $8.95!

• DON'T: use this for only one book, the shipping alone won't be worth it.

• DON'T: use for personal books, you won't get any sales credit or be able to build up free rewards to yourself. When new titles come out, use ecommerce and attach to a VIP party link so your order counts towards sales and you're building free rewards for yourself.

**These are personal suggestions on how to use this feature wisely**

1. Have the customer send you a picture of the damage and a description of the damage with the title.

2. Get the following info from the customer because they will be charged half the cost of the book, shipping, and tax.  

• Credit Card #

• CVV code on the back

• Credit card expiration date

• Billing address

• Shipping address

**The customer can call customer service directly instead with this info if they'd prefer, AFTER you submit the support ticket.  Simply give them the support ticket number and the customer service phone number.**

3. Submit a support ticket by going to the support desk through your back office.  Select "new ticket" with the subject of "Half Price Replacement".  In the message, describe the damage, title, customer's name, and shipping address.  Attach the photos to the message.  Choose "half price replacement" for the "category" and at the bottom put your Brand Partner ID number in.  For name, put the customer's name.  You do not need an order number and they do not have to be your original customer.  If they weren't your original customer, include that in the message.  Then "submit" to complete the ticket.  Write down the support ticket number.

4. Call customer service at 918-622-4522 and have the support ticket number ready.  They will need the customer's payment and shipping info to complete the order when you call.

5. Contact the customer and let them know the total amount charged and that their replacement book is being processed!