Cancellation, Return, and Refund Policy
Cancellation, Return, and Refund Policy
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Refund Policy
Refund Policy
At METAVIRA GLOBAL, we strive to ensure that you are completely satisfied with the products you purchase from us. However, in the rare event that you are not, we are happy to issue a full refund under the following conditions:
Refunds are applicable only if:
You receive a defective item
The ordered item(s) is lost or damaged during transit
The delivered item(s) is past its expiry date
Note: The mode of refund may vary depending on the transaction type.
If the refund is to be made via Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the amount to reflect in your account. This timeline is determined by the issuing bank and is beyond our control.
How to Request a Refund
How to Request a Refund
To request a refund, please email or contact us the following details:
Your order number
A brief description of the issue
Supporting documents/images, if applicable
We value your feedback and take every comment seriously to improve our services.
Help Desk: +91 8130256003
Return Policy
Return Policy
We work hard to ensure that your order is delivered correctly and in perfect condition. If you receive an incomplete, damaged, or incorrect order, please get in touch with our Customer Support immediately, or within 10 working days of receiving the products, for a prompt resolution.
Important: We will not be liable for any delivery issues reported after 10 working days from the date of delivery.
Return Policy Exceptions
Return Policy Exceptions
Some items may be marked non-returnable on the product page. These items will carry the note:
“Note: This item cannot be returned for a refund or exchange.”
We reserve the right to refuse returns or refunds for such items as per policy.
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