Privacy Policy 

Absolute Confidentiality

ZUET MERCANTILE TECHNOLOGY (also referred to as "we", "our", "us", or "Website") is committed to protecting your privacy and ensuring the security of any personal information received from you ("Customer"). At ZUET MERCANTILE TECHNOLOGY, the confidentiality of our Customers is a top priority. We strictly adhere to the requirements of the data protection laws established in India and this Privacy Policy is published in accordance with:

• Section 43A of the Information Technology Act, 2000;

• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011; and

• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
  
  

This Privacy Policy explains what personal information we collect from your visit(s) to our website or interaction with our services, and how we protect the information you provide to us. We use such information carefully, sensibly, and in accordance with this Privacy Policy. Our commitment is to maintain the highest standards of privacy and data security.

Effective Date: 01/02/2025
Last Updated: 01/02/2025

Your Consent

By accessing our website or providing your information to us in any form, including in person or over digital means, you agree to the terms of this Privacy Policy. You also consent to the collection and use of your information as described below.

We may send you transactional emails or SMS messages regarding your orders or queries. You may also receive updates about new products, health tips, or offers. If you do not wish to receive such promotional communications, you can unsubscribe anytime using the links in our messages.

It is your responsibility to provide accurate and updated personal information to enable smooth service and communication.

Information We Collect

We may collect personal and demographic information such as:

• Name, gender, age, address, phone number, email address

• Medical prescription(s)

• Login/account credentials

• Technical data like IP address, browser type, time-zone, device information, etc.

• Browsing behavior such as pages visited, time spent, clicks, etc.
  
  

This information is collected when you:

• Register as a customer or update your profile

• Place an order or upload a prescription

• Subscribe to our newsletters or promotions

• Visit or interact with our digital platforms
  
  

Use of Information

Your personal data is used to:

• Fulfill your orders and requests for our products and services

• Improve website functionality and personalize user experience

• Send service-related communications

• Verify identity and detect fraud

• Respond to inquiries and offer customer support
  
  

Sharing of Information

We do not sell, rent, or share your personal information for commercial purposes with third parties. However, we may share limited data with:

• Trusted payment gateway partners for secure transactions

• Logistics and service partners for order fulfillment

• Legal or regulatory authorities when required by law
  
  

In case of any restructuring, acquisition, or sale of our business assets, customer information may be transferred, subject to the new entity maintaining privacy standards aligned with this policy.

Access Control

Access to your personal data is limited to employees or agents who require it to perform their job functions, and they are bound by confidentiality obligations.

Use of Cookies

Cookies are used to:

• Remember your preferences

• Analyze website traffic

• Improve your browsing experience
  
  

You can choose to accept or decline cookies. Declining cookies may limit some functionalities of the website.

Security Measures

We employ industry-standard encryption and secure infrastructure, including:

• 256-bit SSL encryption

• Firewall and antivirus protection

• Secure storage of prescription data
  
  

Despite our best efforts, no system is 100% secure. You acknowledge the inherent risks associated with online data transmission.

Prescription Confidentiality

Your prescriptions are handled with the utmost confidentiality and stored securely. We use them only for fulfilling your order or service request.

Policy Updates

We may update this Privacy Policy occasionally. Customers will be notified of any major changes through email or website announcements. Continued use of our services after policy changes constitutes your acceptance.

Grievance Contact:
For any privacy-related concerns or grievances, please contact:
Phone: +91 81302560030
Agency: ZUET MERCANTILE TECHNOLOGY
Authorized Franchisee of Kottakkal Arya Vaidya Sala