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Upcoming workshops and online courses
Upcoming workshops and online courses
Effective Communication Skills
Effective Communication Skills
May, 29th.
A workshop that focuses on developing strong verbal and written communication skills, active listening techniques, and effective questioning strategies to enhance customer interactions.
Via: MS Teams
Customer Service Excellence
Customer Service Excellence
June, 5th.
A course that emphasizes the importance of delivering exceptional customer service, covering topics such as empathy, problem-solving, managing difficult customers, and building rapport.
Place: Conference Hall
Policy updates
Escalation Procedures
Escalation Procedures
Updates on the call monitoring procedure, evaluation standards, feedback systems, and coaching procedures to guarantee consistently high standards in customer interactions.
Call Handling and Customer Interaction Policies
Call Handling and Customer Interaction Policies
Updates to the procedures for taking calls, addressing clients, answering questions, resolving problems, and preserving privacy and security of consumer information.
Data Security and Privacy
Data Security and Privacy
Improved rules and practices to safeguard private customer information, adhering to data protection laws, while making sure customer data is handled and stored properly.
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