Customer Support Skills

• Email and chat support

• Responding to customer inquiries

• Empathy and active listening

• Issue tracking and follow-up

Virtual Assistance Skills

• Administrative support

• File organization

• Document management

• Scheduling and calendar support

Workflow Skills

• Task prioritization 

• Basic workflow optimization

• Attention to detail

• Time management

Soft Skills

• Adaptability

• Problem-solving mindset

• Willingness to learn and grow

• Written and verbal communication

Tools and System Skills 

• Google workspace proficiency

• CRM systems (HubSpot, Freshdesk, Zendesk - Basic)

• Project management (Trello, Asana, Click-up - Basic)

• Online forms and Data collection

Process and Documentation Skills

• SOP creation and maintenance

• Process mapping

• Workflow documentation

• Knowledge base updates

Coordination and Remote Work Skills 

• Remote team collaboration

• Meeting preparation and follow-ups

• Task handover and continuity

• Virtual workspace organization

Professional Growth Skills

• Continuous process improvement

• Tool adaptability

• Self-management in remote settings

• Accountability and reliability