Effective Date: June 19, 2025 Last Updated: July 9, 2025
At TechNova, your privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, including through our forms, mobile applications, and communication platforms such as SMS or email. We are committed to transparency and maintaining your trust.
1. Information We Collect We may collect the following types of information:
Contact Information: Name, email address, phone number, company name, etc.
Order Data: Information related to your orders and updates, such as order number and production stage.
Images and Notes: If you upload photos or notes through our app, these may be stored and linked to specific orders to facilitate our services.
Technical Data: Device type, operating system, and usage logs for troubleshooting and analytics.
2. How We Use Your Information We use the data collected to:
Send you essential order status updates and notifications via SMS and/or email, based on your explicit consent.
Improve and personalize your experience with our services.
Respond to inquiries, provide technical support, and manage your account.
Store image and order data to effectively track and manage production progress for your orders.
3. Communication Preferences You will only receive automated notifications from TechNova (including SMS and email communications) if you have explicitly opted in through our app, forms, or direct consent mechanisms.
SMS Communications: Our SMS notifications are designed to provide essential transactional alerts regarding your account, service updates, or billing information. Message frequency will vary based on your account activity and the progress of your orders. Standard message and data rates may apply.
Opt-Out: You can opt out of SMS notifications at any time by simply replying STOP to any message you receive from us. Replying HELP will provide contact information for assistance. For other communication methods, you may opt out by contacting us directly.
4. Data Sharing We do not sell, trade, or rent your personal information to third parties for their marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We may share data with trusted third-party service providers (e.g., email service providers, SMS communication platforms like Twilio, and data storage solutions like Supabase) solely to deliver our services, fulfill our obligations to you, and operate our business. These providers are bound by confidentiality agreements and are permitted to use your information only for these specific purposes.
5. Data Storage & Security Your data is securely stored using trusted third-party platforms. We implement a variety of security safeguards designed to protect your information from unauthorized access, use, or disclosure. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for communications.
To make any such request or to exercise your rights, please contact us using the information provided below.
7. Contact Us If you have any questions about this Privacy Policy, our data practices, or your rights, please contact:
TechNova