Check out the new "Schoology Helps" page.
We have received notice that iPad updates have recently been pushed out. In some cases, this is causing internet access to be stalled.
Here are some troubleshooting tips to resolve this issue.
Check to see what the iOS version the iPad is on (It should be the current version 16.1).
How do I check? Tap Settings > General > Software Update and you should see the software version underneath or an option to UPDATE.
This should fix the issue.
In some situations, like mine - I am currently updated on my iPad. You may also need to reset the Network Settings on your device (settings>general>reset>Reset Network Settings)
You can always call the Technology hotline 843-398-6200 for additional support.
Is your iPad updated to the latest iOS? Sometimes this can keep other apps from working properly. Check General--Software Update. It should say your iPad is up-to-date or ask that you update to the latest iOS.
Not connecting to the internet? Locate the RelaySmartAgent App. If the app is greyed out, do a long press until the pop up menu appears. Click off of the app and then long press again. The option to "cancel download" should now be available. You may have to do a hard reset if the device does not automatically connect to the internet.
Having trouble finding an app that should be in self-serve? Do a hard reset. Once your device is back on, try to locate the app again in self-serve and install.
or Maybe an app won't load or open? Do a hard reset and wait for all of your apps to load. Reinstall the necessary app and try to access the app on your ipad.
Can't see your teacher's class in Classroom? Do a hard reset.
You THINK you know what a Hard Reset might be...click on the link below and scroll down to Hard Reset to make sure!
If you continue to have issues with your device, complete a DCSD Helpdesk workorder. The link is below.
Did you get kicked out of Schoology? Click the Schoology link on your iPad and select Sign in through my school. The next window will have three white windows. Type DARLINGTON COUNTY SCHOOL DISTRICT in the School search box. Be sure to select DARLINGTON COUNTY SCHOOL DISTRICT from the dropdown list and NOT the arrow! A new window will pop up. Select Go To SSO. Log in with your School using your Google email and password. Username and password information can be found below. Don't forget to select "APPROVE" to allow access.
Short and easy directions that show you how to power on/off your device and how to complete a Hard Reset if your device is acting "glitchy".
Already tried the hard reset? Double checked you are on the right wifi? Still having problems with your device? Complete a work order and explain your problem.
Be sure to sign in with GOOGLE.
Want to make a suggestion for the Tech and Tidbits webpage...click here.
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Also use DCSD_Helpdesk (icon on your device's home screen) if you are having trouble accessing Schoology/Google, damaged the iPad, or having other technical issues concerning your device. *************************
Want to access your Schoology account on your home computer or another device? Make sure to log in at lms.dcsdschools.org.
Add @dcsdschools.org to access all Google Accounts.
Do not add @dcsdschools.org for Classlink.
Student Usernames and Passwords
Usernames are created from the student's first initial, middle initial, the first seven letters of their last name and the last three digits of their student number (the student number can also be found on the sticker on the back of their ipad).
ex: Diane W Rivers 12569 dwrivers569
Passwords are created from the students first initial CAPITALIZED, lowercase middle initial, lowercase last initial and the student's birthdate (mmddyyyy).
ex. Diane W Rivers 05/12/2009 Dwr05122009
When logging on to Google or any app that asks for Google login...enter your email and click next (dwrivers569@dcsdschools.org). Remember your email is the same as your username but add @dcsdschools.org. You will then be prompted to enter your password. Don't forget only the first initial is CAPITALIZED.