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Problem Statement
As a [new foreigner] in Singapore, currently I have to [physically go down to the bank]
in order to [get my bank account created as soon as possible].
How might we [streamline the onboarding process via Singpass] in order to persuade the user to sign up for a bank account online using Singpass?
User Identification
User: Foreigners in Singapore (Agency)
Background: Come in early to settle rent, finances, require bank asap
User: Foreigners in Singapore (EP/SP)
Background: Freelance into singapore, only setup bank after finding a job
User: International Students in Singapore
Background: Coming to study Singapore, uni students are tech savvy, will read online forums, they may or may not know singapass, will require a loan (which is settled in bank)
User Personas
Story board
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