Last updated: 09/25
These Terms and Conditions govern your use of the website https://hoqtel.co.uk/home839842-8331, which is owned and operated by HQ Telecommunications Ltd. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, you must not use our website.
This website is operated by HQ Telecommunications Ltd
Registered office: 123–127 Union Street, Oldham, OL1 1TE
Registered with the Information Commissioner’s Office under registration number: ZB827255
You agree to use https://hoqtel.co.uk/home839842-8331 only for lawful purposes.
You must not use this website in any way that may damage, disable, or impair the operation or security of the site.
We reserve the right to restrict or terminate access to this website at any time without notice.
Information provided on this website relates solely to our SIM card products.
Our SIMs are provided on a 30-day rolling contract. Pricing, billing, and fair usage details will be confirmed at the point of purchase.
The information on this website is for general information purposes only and does not constitute a binding offer until you complete an order.
Our SIM plans are advertised as “unlimited”. To ensure fair use and maintain network quality, usage is subject to a fair usage policy.
We reserve the right to apply restrictions, suspend, or terminate service in cases of excessive, fraudulent, or unreasonable use that impacts other customers.
Details of fair usage limits (if applicable) will be provided at the point of purchase.
We make every effort to ensure the information on https://hoqtel.co.uk/home839842-8331 is accurate and up to date. However:
We do not guarantee that all information is free from errors or omissions.
We are not liable for any losses that may arise from reliance on information on this website.
All content on https://hoqtel.co.uk/home839842-8331, including text, graphics, logos, and images, is the property of HQ Telecommunications Ltd or its licensors.
You may not copy, reproduce, or distribute any content without prior written permission.
This website may contain links to third-party websites.
We are not responsible for the content, security, or privacy practices of such websites. Accessing them is at your own risk.
We respect your privacy and handle your personal data in accordance with applicable data protection laws.
Please see our Privacy Policy and Cookies Policy for more details.
Your personal data will be collected and processed in accordance with GDPR and UK data protection laws.
Some of our marketing material refers to the potential for our SIM contracts to support credit building.
While timely payments may contribute positively to your credit profile, we do not guarantee any specific outcome or improvement to your credit score.
Credit scoring is determined by external credit reference agencies and individual circumstances.
We will not be liable for any loss or damage arising from your use of this website, except where such liability cannot be excluded by law.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under English law.
You have the right to cancel your SIM contract within 14 days of receiving your SIM card (“cooling-off period”) in accordance with consumer protection legislation.
To cancel, please contact us using the details in Section 15.
If you cancel within this period, we will refund any payments made, minus any charges for usage incurred during that time.
After the 14-day cooling-off period, you may still cancel your SIM contract at any time in line with your plan terms.
If you are dissatisfied with our services, please contact us using the details in Section 15. We take complaints seriously and will handle them in line with our Complaints Policy, which is available on our website or upon request.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.
We may update these Terms and Conditions from time to time. Please check this page regularly to ensure you are aware of the latest version.
If you have any questions about these Terms, please contact us:
HQ Telecommunications Ltd
123–127 Union Street
Oldham
OL1 1TE
Tel: 0161 243 0465
Email: info@hoqtel.co.uk