Privacy Policy

Last updated: 09/25 

Privacy Statement Summary:

Who will use my data?
HQ Telecommunications Ltd (Hoqtel is a trading name of HQ Telecommunications Ltd).

What for?
We will store and process your data in order to provide our products and services to you. With your consent, we may also send you information about offers and related products or services that we think may be of interest to you. Where you provide your explicit consent, we may also use your data to process financial products and services — you can withdraw this consent at any time. If we source your data from a third party, we will contact you with details of products or services that may be of interest to you.

What will happen if I contact you?
If you contact us, we will use your information to send you the information you have requested and updates, offers, or other information that we think you will be interested in. This includes telecommunication services and mobile SIM cards.

What data will be stored?
We will store your personal details (such as name, phone number, address, and email) in order to provide our services to you. We will also store details of purchase enquiries, purchases, and related financial information as required. If you decide to accept our products and services, we will collate additional information relating to the product/service on offer.

What data will be shared?
We do not sell your data. We may share it only with regulators, legal authorities, or other third parties as described in this policy, and only where required or lawful.

How long?
We will retain your data for as long as necessary to provide our services and comply with legal obligations. Typically, this will be up to 7 years, or longer if required by UK financial and company regulations, after which time your data will be securely deleted unless you withdraw consent earlier (for example, for marketing).

Who can access my data?
We will never sell, rent, or distribute your data to any third party beyond what is described in this policy.

How is my data kept secure?
We will store your data on secure UK-based servers. We use industry-standard security protocols and technology to protect data. We take your privacy seriously and will only use your personal information to provide the products and services you have requested from us, and to send you information about products and services you may be interested in.

 About This Privacy Policy

This policy sets out how we will use and share the information that you give us. It describes your relationship with HQ Telecommunications Ltd (Hoqtel is a trading name of HQ Telecommunications Ltd).

The UK General Data Protection Regulation (UK GDPR) describes how organisations must collect, handle, process and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials. To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

UK GDPR is underpinned by key principles. These require that personal data must:

• Be processed fairly and lawfully
  
  

• Be obtained only for specific, lawful purposes
  
  

• Be adequate, relevant and not excessive
  
  

• Be accurate and kept up to date
  
  

• Not be held for any longer than is necessary
  
  

• Be processed in accordance with the rights of the data subjects
  
  

• Be protected in appropriate ways
  
  

• Not be transferred outside the United Kingdom, unless that country or territory ensures an adequate level of protection
  
  

We take these responsibilities seriously. This document describes our approach to data protection.

This policy helps to protect us from data security risks, including:

• Breaches of confidentiality – for instance, information being given out inappropriately
  
  

• Failing to offer choice – for instance, all individuals should be free to choose how the company uses data relating to them
  
  

• Reputational damage – for instance, the company could suffer if hackers successfully gained access to sensitive data

Who We Are and How To Contact Us

Hoqtel is a trading name of HQ Telecommunications Ltd , which is registered at 123-127 Union Street, Oldham, OL1 1TE , and is registered with the Information Commissioner’s Office under registration number: ZB827255.

The data controller is: HQ Telecommunications Ltd

You can contact us in any of the following ways:

• Email: Info@Hoqtel.co.uk

• Phone: 0161 243 0465

• Website: https://hoqtel.co.uk/home839842-8331

• Post:: 123-127 Union Street, Oldham, OL1 1TE 

Who This Privacy Policy Applies To

HQ Telecommunications Ltd is a telecommunications reseller. This policy relates to users of HQ Telecommunications Ltd services. Processing of your data is required in order to offer you these services.

This policy applies to individuals who have shared their data with HQ Telecommunications Ltd either as a customer, employee, supplier, or in any other capacity.

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the GDPR. This can include:

• Names of individuals
  
  

• Postal addresses
  
  

• Email addresses
  
  

• Telephone numbers
  
  

• ...plus any other information relating to individuals

What This Policy Applies To

This section describes the lawful basis for processing your data and applies to the information about yourself that you choose to provide us with or that you allow us to collect. This includes:

• Information you provide when you contact us and request information, such as your name, email address, contact details, and other preferences
  
  

• When you contact us in order to discuss using our services
  
  

• Information we collect about how you use the website
  
  

• Information relating to products and services we offer to you and other transactions, including financial and other personal information required to complete these transactions
  
  

• Information given and stored as part of our ongoing relationship
  
  

• We process your data under the lawful bases of consent, contract, legal obligation, or legitimate interest, depending on the circumstances.

We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), product and service details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details and bank account details). We may take personal information from:

• Information that you provide to us when registering with our website (including your email address);
• Information that you provide when completing your online profile (including your name, gender, date of birth and any educational details and employment details you provide);
• Information that you provide to us when signing up to any distribution lists to receive correspondence from us;
• Information relating to any purchases you make of our goods or services, including any other transaction details made via any of our websites (including your address, telephone number and payment details).

Personal data we receive will be used for the purposes it was provided, including:
• To respond to queries from you regarding the possible purchase of goods or services;
• To carry out our obligations arising from any contracts entered into between you and us including provision of services, and to respond to queries from you regarding those contracts;
• To manage and administer the relationships between you and us;
• To notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us; and deal with any complaints.

In accordance with your preferences and applicable law, we may also use your personal information to provide you with information about products, services, promotions and offers that may be of interest to you. Where required (for example, for email or SMS marketing), we will only send you such communications if you have provided your consent. You can withdraw your consent or opt out at any time.

Please note that, even if you choose not to receive marketing communications, we may still use your personal information to provide you with important service-related communications, including communications in relation to any purchases you make or services you use.

How to change your preferences

We operate in line with UK GDPR data protection guidelines. We respect your rights and will respond to any request for access to personal information and requests to delete, rectify, transfer data, or to stop processing. We will also advise you on how to complain to the relevant authorities, namely the Information Commissioner’s Office (ICO). Any requests or objections should be made in writing to the Data Controller, or you can visit our website, call, or email us to change your preferences at any time.

Scope of Agreement

By submitting your personal data on this site, or as required for us to provide products and services to you, you are affirming your agreement for such information to be used in accordance with this privacy policy. You will be able to change your preferences at any time by the methods described in this document.

We may from time to time use your information for marketing, account management, or relationship management purposes. The main purpose of this is to provide you with information about goods and services which we think may be of interest to you and/or to maintain any existing relationship we may have with you.

Opting out at a later date

Where you give your consent for us to process your data (for example, when you agree to us sending you marketing information, or where you agree to us processing financial data), you can amend or withdraw your consent at any time. You can also choose to object to processing and request deletion of your data.

We respect all user rights as defined in UK GDPR. If you have any comments or wish to complain, please contact us.

How we store and process your data

Your data will normally be collected, stored, and processed within the United Kingdom. We do not routinely transfer your data outside the UK.

Your data will be stored for up to 7 years to ensure we have records of service, payments, and other interactions we have with you, or for as long as required by UK financial and company regulations. After this time, your data will be securely deleted, unless a shorter period applies (for example, if you withdraw consent for marketing).

If it becomes necessary for us or our third-party providers to transfer your personal data outside the UK (for example, where a supplier’s servers are located overseas), we will ensure that appropriate safeguards are in place in accordance with UK GDPR. These may include:

• The use of standard contractual clauses approved for use in the UK (with the UK Addendum where required); or
  
  

• Transfers to countries which the UK government has determined provide an adequate level of protection for personal data.
  
  

If you would like further information on the safeguards used for international transfers, please contact us using the details set out in the Contacting Us, Exercising Your Information Rights and Complaints section below.

Marketing Communications

We may use your personal data to send you information about our products and services, as well as offers and promotions that we think may be of interest to you. This may include telecommunications services and related products.

We will only send you marketing communications by email, SMS, or telephone where we have your consent, or where the law otherwise permits us to do so. You can withdraw your consent or opt out of receiving marketing at any time by following the unsubscribe link in our messages, or by contacting us using the details in the Contacting Us section of this policy.

Where you provide your consent, we may also use your personal data to process applications for financial products and services. We will only process your data for financial services with your explicit consent, which you can withdraw at any time.

Please note that even if you opt out of marketing communications, we may still send you important service-related communications, such as information about purchases you have made or services you use.

Our obligations
We are a data controller. In relation to the information that you provide to us, we are legally responsible for how that information is handled. We will comply with UK GDPR in the way we use and share your personal data. Among other things, this means that we will only use your personal data:

• Fairly and lawfully
  
  

• As set out in the legislation and this policy
  
  

• To the extent necessary for these purposes
  
  

• Taking steps to ensure your data is accurate and rectifying data as necessary

Third Parties

We may have to share your personal data with the parties set out below for the purposes described in this document:

• Service providers who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, credit scoring, banking, legal, fraud protection, insurance and accounting services.

• HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

• Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Security

We have put in place appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

We will report any personal data breach to the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of it, where legally required. If the breach is likely to result in a high risk to your rights and freedoms, we will also inform you without undue delay. If you have any queries or concerns about your data usage, please contact us.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies
A cookie is a small file that is placed on your device when you visit our website. Cookies help us provide you with a better experience by remembering your preferences and allowing us to analyse how people use our site.

We use the following types of cookies:

• Essential cookies – required for the website to function (for example, to remember your privacy preferences or keep you logged in). These do not require your consent.
  
  

• Analytics cookies – help us understand how visitors use our site so we can improve it.
  
  

• Functionality cookies – remember your preferences and settings to enhance your experience.
  
  

• Advertising cookies (if used) – help deliver relevant advertising to you.
  
  

When you first visit our website, you will see a cookie consent banner giving you the choice to accept or reject non-essential cookies. You can change your preferences at any time by clicking the Cookie Preferences link available in the footer of our website.

Most web browsers automatically accept cookies, but you can modify your browser settings to refuse them if you prefer. If you disable some cookies, parts of our website may not function properly.

Lawful Bases for Processing

We will only use your personal data when the law allows us to. Under the UK GDPR, the lawful bases we rely on include:

• Consent – Where you have given clear consent for us to process your data for a specific purpose, such as sending you marketing communications. You can withdraw your consent at any time.
  
  

• Contract – Where we need to process your personal data to perform a contract we are about to enter into or have entered into with you (for example, to provide our products or services).
  
  

• Legal Obligation – Where we are required to process your data to comply with a legal or regulatory obligation (for example, reporting to HMRC or responding to lawful requests from authorities).
  
  

• Legitimate Interests – Where the processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests may include:
  
  

  • Credit and risk assessment and management
    
    

  • Identification and fraud prevention
    
    

  • Debt collection
    
    

  • Returning assets to you
    
    

We carefully consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you.

Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

• Right of access – You can request a copy of the personal data we hold about you (also known as a Subject Access Request).
  
  

• Right to rectification – You can ask us to correct any incomplete or inaccurate information we hold about you.
  
  

• Right to erasure – You can ask us to delete your personal data where there is no good reason for us to continue processing it.
  
  

• Right to restrict processing – You can ask us to suspend the processing of your personal data in certain circumstances.
  
  

• Right to object – You can object to us processing your personal data where we are relying on legitimate interests, or where we are using your data for direct marketing.
  
  

• Right to data portability – You can ask us to transfer your personal data to another party in a structured, commonly used and machine-readable format.
  
  

• Rights in relation to automated decision-making and profiling – You have the right not to be subject to a decision based solely on automated processing (including profiling) if it significantly affects you.
  
  

You can exercise any of these rights by contacting us using the details set out below.

Contacting Us, Exercising Your Information Rights and Complaints

If you have a complaint about how your data has been handled, you can contact us by email at info@hoqtel.co.uk. We aim to respond within 5 working days.

We respond to all Subject Access Requests (SARs) free of charge and within 30 days, in accordance with UK GDPR.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

Data Protection Officer:
HQ Telecommunications Ltd has appointed a Data Protection Officer: 
Name: Syed Anwer

Number: 07909910083

Email: Syed@hqtelecoms.co.uk

Address: 123-127 Union Street, Oldham, OL1 1TE

The Information Commissioner can be contacted at:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk 

Privacy Notice and Consent

HQ Telecommunications Ltd (Hoqtel is a trading name of HQ Telecommunications Ltd)
123–127 Union Street, Oldham, OL1 1TE

By providing your personal data, you consent to us using it in accordance with this privacy policy. Where we rely on your consent (for example, for marketing communications or financial services processing), you may withdraw that consent at any time by contacting us using the details set out in the Contacting Us, Exercising Your Information Rights and Complaints section of this policy.