Officer | Manager
Introduction
A Service Development Volunteer, whether an officer or manager, develops the provisions we aim to offer and currently offer as an organisation. They are responsible for the planning and implementation of services and associated procedures, and collaborating with the Board of Directors to achieve organisational goals.
We're looking for volunteers with knowledge of mental health, within a professional capacity; however, this is not entirely necessary.
Responsibilities
Strategic Planning and Development:
Create plans for the Talk It messaging service, Virtual Talking Service (VTS), and Pal & Pen penpal scheme to align with organisational goals.
Identify collaboration and partnership opportunities to support the launch and sustainability of the initiatives.
Initiative Development and Launch:
Oversee the design, development and launch of the Talk It messaging service, VTS, and Pal & Pen penpal scheme.
Collaborate with volunteer teams and stakeholders to design user-friendly services and ensure quality.
Develop marketing strategies alongside our Social Media department to raise awareness, recruit participants, and boost engagement.
Volunteer Engagement:
Promote a volunteer culture that values diversity, equity, and inclusion.
Volunteer your time based on your availability.
Monitoring:
Create monitoring tools to identify areas for improvement and make informed decisions to improve services over time.
What's Needed?
Written and verbal communication skills.
At least 1 year of experience in project management or service development, preferably in the non-profit or social sector.
Passion for creating and launching innovative programs, especially in messaging platforms, virtual support services, or community engagement.
Excellent communication and interpersonal skills to inspire and motivate volunteers.
Proficiency with technology platforms, digital communication tools, and data management systems.
Commitment to the organisation’s mission, values, and volunteering principles.
Additional Skills and Qualities:
Availability for occasional evening or weekend meetings, events, or training sessions.
Ability to work within a team, but also demonstrate independent working.
Leadership and Management or Coordination.
Something for you:
Opportunity to make a meaningful impact and contribute to the development of innovative voluntary services.
Professional development and networking opportunities within the non-profit and social sector.
Flexible scheduling and remote work arrangements.
Time commitment:
We ask volunteers to contribute 4-8 hours a month.
Volunteers' Hub
Ensuring volunteers have easy access to resources to effectively contribute means having a place where it all lives. Ease of access means more efficiency and volunteers have the freedom to get tasks done without barriers.
So, you've decided you want to get started, huh? Awesome.
Generally, after onboarding, your role is self-led, under the supervision of the department manager or one of the organisation directors.
Yes, even volunteers have these.
Although we guide and support volunteers, it's important for each individual to take ownership of tasks and ensure they are completed to a good standard. Spelling, punctuation and grammar is important. As an organisation - predominantly online - having good, well written consumer-facing content, is vital for our reputation and professionalism.