Scheduling

Introduction

The Scheduling Officer is responsible for coordinating the schedules of talking service volunteers and ensuring that the Mental Health Talking Services are adequately resourced. This position requires a detail-oriented individual with excellent organisational and communication skills, committed to optimising service delivery for our service users.

Responsibilities

• Volunteer Scheduling: Create and maintain weekly schedules for volunteers, ensuring coverage aligns with service needs and volunteer availability.

• Manage Availability: Collect and manage information regarding volunteer availability, making timely updates to schedules as needed.

• Communication: Serve as the primary point of contact for volunteers regarding scheduling enquiries, ensuring clear and prompt communication about shifts and any changes.

• Problem Solving: Address scheduling conflicts or gaps in coverage promptly, finding solutions that maintain service quality while accommodating volunteer needs.

• Record Keeping: Maintain accurate records of volunteer schedules and availability, ensuring data is up to date and easily accessible for reporting.

• Collaboration: Work closely with Service Team Leaders to understand team needs and volunteer assignments, ensuring effective coordination between teams.

Volunteer Engagement:

• Promote a volunteer culture that values diversity, equity, and inclusion.

• Volunteer your time based on your availability.

Monitoring:

• Create monitoring tools to identify issues with schedules.

What's Needed?

• Organisational Skills: Strong ability to manage multiple schedules and prioritise tasks effectively.

• Communication Skills: Excellent verbal and written communication abilities, with a focus on clarity and professionalism.

• Attention to Detail: A keen eye for detail to ensure accurate scheduling and record-keeping.

• Tech Savvy: Proficiency with spreadsheets and digital communication tools.

• Problem-Solving Skills: Ability to think critically and find solutions to scheduling challenges.

Additional Skills and Qualities:

• Ability to work within a team, but also demonstrate independent working.

Something for you:

• Opportunity to make a meaningful impact and contribute to the development of innovative voluntary services.

• Professional development and networking opportunities within the non-profit and social sector.

• Flexible scheduling and remote work.

Time commitment: 

•  We ask volunteers to contribute 2 to 4 hours a week.

Read More >

For case notes, case history, and scheduling availability and appointments.

So, you've decided you want to get started, huh? Awesome.

Generally, after onboarding, your role is self-led, under the supervision of the department manager or one of the organisation directors.

Yes, even volunteers have these.

Although we guide and support volunteers, it's important for each individual to take ownership of tasks and ensure they are completed to a good standard. Service schedules are vital to the delivery of our Talking Services.