Privacy Policy
Effective Date: 25 February 2025
Company Name: Grand Masons
Grand Masons (“we,” “our,” or “us”) values your trust and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you engage with us — whether through our website, social media, advertisements, or direct communication.
1. Information We Collect
We may collect and process the following categories of information:
1.1 Personal Information
Name, phone number, email address, and postal address.
Property details, project preferences, and location data provided during inquiries or consultations.
1.2 Transaction & Project Information
Project requirements, budget estimates, and communication records.
Payments and invoices (processed securely through trusted payment gateways; we do not store card or bank details).
1.3 Technical Information
Device type, IP address, browser type, and site usage data (collected via analytics tools and cookies).
1.4 Marketing & Communication Data
Responses to surveys, campaigns, or advertisements.
Your communication preferences and engagement history.
2. How We Use Your Information
We use collected information for the following purposes:
To respond to property or construction inquiries.
To provide project estimates, design proposals, and construction updates.
To improve our services, website experience, and client communication.
To process secure payments and manage customer accounts.
To send marketing updates, newsletters, and promotional offers (only with your consent).
3. Data Sharing & Disclosure
We do not sell or rent your personal data.
We may share limited data only in the following cases:
With service partners: architects, contractors, or vendors involved in your project execution.
With payment processors: for secure transaction handling.
For legal or compliance reasons: if required by law, regulation, or court order.
All partners and vendors are contractually bound to maintain strict confidentiality and data security.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no method of online transmission is 100% secure.
5. Cookies & Website Analytics
Our website uses cookies to enhance user experience and analyze web traffic.
You can disable cookies via browser settings, but certain website features may not function properly.
6. Communication & Marketing Consent
By submitting a form or contacting us via WhatsApp, call, or social media, you consent to receive project-related communications and promotional updates from Grand Masons.
You can opt out of marketing messages anytime by emailing hello@grandmasons.in or replying “STOP” to SMS/WhatsApp messages.
7. Data Retention
We retain customer and project data for as long as necessary to fulfill our service obligations, comply with legal requirements, or resolve disputes.
Once data is no longer required, it is securely deleted from our systems.
8. Your Rights
You have the right to:
Access, correct, or delete your personal data.
Withdraw marketing consent at any time.
Request a copy of the information we hold about you.
To exercise these rights, contact us at hello@grandmasons.in.
9. Third-Party Links
Our website and advertisements may contain links to third-party sites (e.g., material suppliers, design tools).
Grand Masons is not responsible for the privacy practices or content of external websites.
10. Changes to This Policy
Grand Masons reserves the right to update or modify this Privacy Policy at any time.
Changes will be effective upon posting on our website. We encourage users to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please contact:
📧 Email: hello@grandmasons.in
📞 Phone: +91-9092815333 (or your official number)
🌍 Website: [www.grandmasons.in]