Business Process Outsourcing is popularly known as BPO, which is the business strategy where one organization hires another company to complete a certain task for them, i.e. they outsource a certain job. It is one of the largest service enterprises in our global economy.
Say, for instance, a manufacturing firm will outsource their supply chain management to another organization that specializes in supply chain management. So it typically involves outsourcing one or more non-core business actions or processes to an external service provider. So there are two participants involved, the consumer company (the outsourced) and the outside service provider or the merchant (the outsourcer).
However, the small business outsourcing companies do not part with their core competencies; they manage all their focus on these like manufacturing, marketing, etc.
However non-core services like after-sales assistance, customer relations, supply chain control, real-time accounting, etc. can also be outsourced to BPOs.
Flexibility: Outsourcing non-core projects to a BPO allows a business to be far more manageable. Primarily, the firm does not have to invest in additionally fixed assets and can regenerate them to variable costs. It also improves flexibility in resource management of the client company and helps in accommodating to changes in the environment much quicker.
Cost-Effective: Outsourcing some of the company processes and projects can be very cost-effective for the consumer company. They save on spending on fixed assets and fixed costs. And they can redirect these funds for their core projects.
Speed: One of the biggest benefits of BPOs is that they improve the speed of the business processes outsourced to them. They have a very good reply time and the customers can focus on the core actions. This fragmentation of projects speeds-up the whole method and is very necessary in cases like customer assistance.
Skilled Manpower: When you outsource one of your marketing activities to a business process outsourcing company, you are guaranteed of exemplary services given by skilled manpower. So if you outsource your supply chain management, rest assured your supply chain will be managed by skilled supply chain managers who are specialists in their field. The same thing goes for IT services or accounting etc.
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