Support & Help Center

Support & Help Center

Your subscription tracker, simplified.

Have a question, found a bug, or want to share feedback? We read every message and aim to respond as quickly as possible.

Email: madebykd.app@gmail.com

## Legal Documents

Privacy Policy: https://sites.google.com/view/subzly/privacy-policy  

Terms of Use: https://sites.google.com/view/subzly/terms-of-use

## Frequently Asked Questions

## Getting Started

### 1. What is Subzly?

Subzly is a personal subscription tracker for iOS. You manually add your subscriptions — streaming services, software, memberships, and anything else you pay for — and Subzly helps you keep track of costs, renewal dates, and upcoming payments. All data is stored on your device.

### 2. How do I add a subscription?

After completing onboarding and activating Subzly Pro, tap the + button on the Subscriptions tab. You can enter the name, price, billing cycle (weekly, monthly, yearly, or free trial), start date (billing / renewal date), and set a reminder. You can also assign a category and choose a logo from the brand catalog, SF Symbols, or a custom letter.

### 3. What can I track with Subzly?

Subzly lets you track your subscriptions, recurring expenses, billing cycles, and upcoming renewal dates. Income tracking is not currently supported.

## Data & Privacy

### 4. Where is my data stored?

All subscription records, preferences, and your profile photo are stored locally on your device. Subzly does not upload your data to any external server.

### 5. What happens if I delete the app?

If you delete Subzly, all data stored locally on your device — subscription records, app preferences, and your profile photo — will also be deleted. Subzly does not currently offer in-app iCloud sync or manual backup.

Note: If iCloud Device Backup is enabled in your iOS Settings, iOS may include the app's local data in your encrypted iCloud device backup. This is managed entirely by iOS — Subzly cannot access or control your iCloud backups.

Deleting the app does not cancel an active Subzly Pro subscription. Manage or cancel the subscription separately through your Apple ID subscription settings.

### 6. Does Subzly track me or share my data?

No. Subzly does not:

- Track you across apps or websites

- Collect advertising identifiers (IDFA)

- Use analytics or crash-reporting SDKs

- Send your subscription list, reminder data, or personal information to any server

The only exception: subscription purchase status is verified through Apple and RevenueCat to determine whether Subzly Pro is active.

Subzly is a local-first, privacy-focused app. For full details, see the Privacy Policy.

### 7. How do I delete all my data?

While you have active access, go to Settings → Clear All Data. This permanently deletes all subscription records, resets app preferences, and removes your profile photo. This action cannot be undone.

If the app is locked because there is no active Pro entitlement, deleting the app removes its locally stored data. Clearing data or deleting the app does not cancel an Apple subscription.

## Subzly Pro

### 8. Is there a free plan?

No. Subzly requires an active Subzly Pro subscription after onboarding. Without an active Pro entitlement, Home, Subscriptions, Calendar, Analytics, and Settings are not accessible.

After onboarding, Subzly shows the paywall. If you dismiss the paywall without subscribing, the app displays a locked access screen where you can view plans or restore an existing purchase.

### 9. What do I get with Subzly Pro?

Monthly and annual Subzly Pro plans provide the same app features:

- Subscription tracking without a two-subscription limit

- Reminders for active subscriptions

- Weekly, monthly, and yearly Analytics

- Calendar and upcoming renewal information

- Categories, brand logos, SF Symbols, and custom letter badges

- Access to future features as they are released

The plans differ only by price and billing period as shown on the paywall.

### 10. I upgraded to Pro but the app is still locked.

Try the following:

- Tap Restore Purchases on the paywall or locked access screen

- Or go to Settings → Purchases → Restore Purchases if you can access the app

- Make sure you are signed in with the same Apple ID used to purchase

- Make sure the device has an active internet connection

If the issue continues, contact us at madebykd.app@gmail.com.

### 11. I got a new iPhone — do I need to buy Pro again?

No. Your Subzly Pro subscription is tied to your Apple ID, not your device. Install Subzly on your new device, then tap Restore Purchases on the paywall or locked access screen to reactivate Pro.

Note: Restore Purchases brings back your Pro access only. Subzly does not sync your tracked subscription records across devices, so any subscriptions you previously added will not appear on the new device unless restored from your encrypted iOS device backup.

### 12. Can I share my Pro subscription with family members?

No. Subzly Pro does not support Family Sharing. Pro access is tied to the purchasing Apple ID only.

### 13. How do I cancel my subscription?

Go to iOS Settings → Apple ID → Subscriptions → Subzly and cancel from there. You can also open Settings → Purchases → Manage Subscriptions in Subzly while you have active access.

Cancellation takes effect at the end of the current billing period — you keep Pro access until then. The developer cannot cancel or modify subscriptions directly; all billing is managed by Apple.

### 14. Can I get a refund?

Refunds are handled by Apple. You can request a refund at https://reportaproblem.apple.com. The developer does not process refunds directly.

### 15. What happens if a subscription payment fails?

Apple may continue trying to recover the payment. If Apple provides a billing grace period, your Subzly Pro access remains active during that period.

If payment is not recovered before the grace period ends, the app becomes locked. Your locally stored subscription records are not deleted. Update your payment method through Apple, renew the subscription, or use Restore Purchases after the payment issue is resolved.

The availability and duration of a billing grace period are determined by Apple.

### 16. What happens when my Pro subscription expires?

All existing subscription records remain stored locally on your device — they are not deleted solely because Pro access ended. However, the app becomes locked and Home, Subscriptions, Calendar, Analytics, and Settings are not accessible until an active Pro entitlement is restored.

After you renew or restore an eligible purchase, you can continue with the locally stored data on that device.

## Notifications & Reminders

### 17. How do reminders work?

When you add or edit a subscription and enable a reminder, Subzly schedules a local notification directly on your device. No server is involved — reminders are triggered by your device based on the payment date you set.

### 18. My reminders are not showing up.

Check the following:

1. Go to iOS Settings → Notifications → Subzly

2. Make sure Allow Notifications is turned on

3. Ensure Alerts are enabled

4. Check that notifications are enabled within the Subzly Settings tab

5. Check that the subscription has a reminder date set

Reminders are scheduled as standard local notifications. Time Sensitive Notifications are not required but may help on some devices.

### 19. Subzly is asking me to enable notifications in iOS Settings.

If you previously denied notification permission, the app cannot re-request it automatically. Open Subzly's notification settings in iOS and enable notifications there.

## Analytics

### 20. How does the Analytics view work?

The Analytics view calculates weekly, monthly, and yearly spending summaries from the subscription records stored on your device. All calculations happen locally — no data is sent to any external service.

Analytics requires an active Subzly Pro subscription. Totals reflect scheduled expense charges in the current calendar week, month, or year. Income tracking is not available in the app.

If you set a subscription start date when adding or editing, charges are not counted before that date. Manually paused subscriptions are excluded from Analytics.

### 21. The totals in Analytics don't look right.

Make sure that:

- The billing cycle for each subscription is set correctly (weekly / monthly / yearly)

- The subscription start date is correct if you entered one (nothing before that date is counted)

- Paused subscriptions are not expected in the total (only active subscriptions count)

If something still looks off, contact us at madebykd.app@gmail.com.

## Free Trial Tracking

### 22. How does free trial tracking work?

When you add a subscription as a free trial, you can set a trial end date. You can choose how far in advance you are reminded (days and hours before the trial ends). The reminder is a one-time local notification. Once the trial end date passes, the subscription is automatically marked as inactive.

## Other

### 23. Can I change the app language or currency?

Yes. Go to Settings within Subzly to change your preferred language or currency. Subzly supports English, Turkish, Spanish, French, and Brazilian Portuguese. The app also detects a supported device language and locale on first launch.

## Troubleshooting

### Notifications are not working

Go to iOS Settings → Notifications → Subzly and make sure Allow Notifications and Alerts are both enabled. Also check that notifications are turned on in the Subzly Settings tab.

### The app is locked

Subzly requires an active Pro entitlement. Tap View Plans to subscribe or tap Restore Purchases if you already have an eligible subscription. If a renewal payment failed, update your payment method through Apple and restore purchases after the issue is resolved.

### Restore Purchases is not working

Make sure you have an active internet connection and are signed into the correct Apple ID. If the issue persists, contact us at madebykd.app@gmail.com.

### The app is not responding correctly after an iOS update

Try force-closing the app and reopening it. If the issue persists, contact us with your iOS version and device model.

## App Information

Platform: iOS  

Available on the Apple App Store

For the latest version and update history, check the Subzly listing on the App Store.

Thank you for using Subzly. We're committed to building a clean, focused, and private subscription tracking experience.

If you have feature requests or feedback, we'd love to hear from you.

Email: madebykd.app@gmail.com