A practical, independent review of your digital systems, processes and workflows — with clear recommendations you can actually act on.
GP practices are under constant pressure to do more with limited time and resources. Digital tools can help, but only when they're configured and used effectively.
Your practice may already have powerful systems such as SystmOne, Accurx and Microsoft 365, but are you getting the most from them?
The Digital Practice Review is a focused, practical assessment of how your practice currently uses technology and manages digital workflows.
I'll spend time understanding how your practice works, identify opportunities to improve efficiency, and provide you with a prioritised action plan for what to do next.
What's included?
I'll look at the digital tools your practice uses and how effectively they're supporting your teams.
This can include:
SystmOne
Accurx
Microsoft 365
SharePoint
NHS digital services
Websites and online patient services
Other systems relevant to your practice
Technology is only useful when the processes around it work.
I'll look at areas such as:
Administrative workflows
Patient communication
Document and correspondence handling
Online consultation processes
Task management
Information sharing
Repetitive or duplicated processes
Opportunities to reduce unnecessary administration
The aim isn't simply to identify what's wrong — it's to identify where time and effort could be saved.
Technology can look very different from a practice manager's desk compared with reception, administration or clinical teams.
I'll speak with relevant members of your team to understand:
What's working well
What's frustrating
Where staff are spending unnecessary time
Which processes are difficult or confusing
Where people have developed workarounds
This helps ensure recommendations are based on how the practice actually operates.
Following the review, you'll receive a clear written report.
Rather than giving you a huge list of things to change, recommendations will be prioritised according to:
Impact
How much difference could this make?
Effort
How difficult will it be to implement?
Priority
What should you tackle first?
You'll have a practical roadmap rather than a report that simply sits in a drawer.
What could your practice gain?
Save time
Reduce repetitive, duplicated or unnecessary administrative work.
Improve workflows
Make processes clearer, simpler and more consistent.
Get more from existing systems
Make better use of technology you're already paying for.
Support your staff
Reduce frustration and give teams more effective ways of working.
Improve patient experience
Identify opportunities to make digital interactions simpler and more accessible.
Plan future improvements
Create a clear, prioritised roadmap rather than trying to change everything at once.
Who is it for?
The Digital Practice Review is suitable for:
GP Practices / Primary Care Networks / Practice Managers / PCN Digital Leads / GP Partners
And any Primary Care team looking to improve digital efficiency
Further Information
What you receive
Your report will provide:
An overview of the current digital environment
Key strengths and opportunities
Identified workflow inefficiencies
Specific recommendations
Prioritised improvement actions
Suggested next steps
Where appropriate, I'll also provide examples of how processes could be redesigned or how existing technology could be used more effectively.
A simple process
We start with a short, no-obligation conversation to understand what you're hoping to achieve and identify the areas you'd like me to focus on.
I'll spend a day working with your practice, reviewing systems, processes and workflows and speaking with relevant staff.
I'll analyse the findings and produce your personalised Digital Practice Review report.
We'll have a follow-up meeting to talk through the findings, answer questions and discuss the recommended priorities.
Pricing
Digital Practice Review
£495
The package includes:
✔ Initial consultation
✔ One day practice review
✔ Review of relevant digital systems and workflows
✔ Staff discussions
✔ Written recommendations report
✔ Prioritised action plan
✔ Follow-up meeting
Travel within 20 miles of Huntingdon is included. Additional implementation or consultancy work can be provided separately if required.
What happens next?
You don't need to know exactly what needs fixing before getting in touch.
That's the point of the review.
If you think your practice could be working more efficiently, let's have a conversation.
Book an initial discussion