The merged entities are run by a “collaborative board” of CEO’s consisting of a director for resources and finance, a director for communication (who is also the chair of this board), a director who manages Bettys, a director for Taylors of Harrogate and finally, a director for “group people and culture” (Bettys and Taylors Group, 2022). This shows their aim to be an organisation who prides themselves on being synergistic.

Their mission is to “make a positive difference in the world” by giving customers an excellent experience, offering high quality produce, their passionate workplace ethics, and their unique and supportive rapport with suppliers (Taylors of Harrogate, 2022).

Taylors of Harrogate use what they call “the 6 P’s” to convey their core values (Bettys and Taylors Group, 2022)

Passion

Throughout research on the core values of this organisation, it is evident that the factor of family and love is a theme. They have stated that the family values in place at this company increases morale and provides shareholders and employees with a pride for their work (Bettys and Taylors Group, 2022).

Product

Taylors of Harrogate strives to ensure customers are satisfied with service and products provided by the organisation (Bettys and Taylors Group, 2022).

Process

The products made by this organisation are intended to be of the highest quality therefore Taylors of Harrogate ensure that their employees show accuracy in their work (Bettys and Taylors Group, 2022).

Planet

Taylors of Harrogate believe that ethical practices and being environmentally conscious will improve the reputation that they have (Bettys and Taylors Group, 2022).

Prosperity

This value inflates the importance of Taylors of Harrogate (and Bettys as a merged business) being a family-owned business. They also stress that all strategies adopted will be devised on “enduring economics” (Bettys and Taylors Group, 2022).

People

All stakeholders in this organisation are highly respected and prized, therefore are “fairly rewarded” (Bettys and Taylors Group, 2022).

Taylors of Harrogate offers many job roles, some of which are paid, and others which can be volunteer work for example with their “Cone Exchange” which is a scheme utilised to reduce waste by reusing unused items from production that would otherwise go to landfill or by upcycling them (Bettys and Taylors Group, 2022). In 2019 this scheme raised £37,925 for 23 charities throughout the county (Taylors of Harrogate, 2019, p4). Not only do they reduce local waste and donate to charity, but they plant trees over Yorkshire (Taylors of Harrogate, 2019, p5). This scheme helps to back up their aims to support local communities and shows that they are very environmentally conscious.

Employment here is based upon the skills each candidate has to offer, as well as having “learning and development” plans in place to further advance skills of employees (Bettys and Taylors Group, 2022). These come in the form of both 1-to-1 guidance sessions, on-site and off-site training, and team building (Bettys and Taylors Group, 2022).

This company aims to have a workplace environment which is calm and comfortable for employees allowing them to thrive in the evolution of their career with them (Bettys and Taylors Group, 2022). Employees receive incentives for their work such as complimentary meals, parent schemes of maternity/paternity, and healthcare subsidies (Bettys and Taylors Group, 2022). This supports their staff and reinforces their ethic of being a “family orientated company” showing that they care for staff and their wellbeing (Bettys and Taylors Group, 2022).

Taylors of Harrogate have stated that stakeholders, in their eyes, is any person or persons who are positively involved in the company (Bettys and Taylors Group, 2022). This includes employees of Taylors of Harrogate and Bettys, all suppliers involved from coffee and chocolate to teas and cakes, and customers (Taylors of Harrogate, 2022). Taylors of Harrogate have stated that “Working together to build a great Yorkshire Family Business, inspired by our Swiss heritage, creating prosperity and pride by doing what we believe in” which is enhances through their 6 P’s (Taylors of Harrogate, 2022).