WIFI Troubleshooting

Login Information

identity: student number (do NOT add @educ.dpcdsb.org for wifi access)

password: school password

dpwifi Troubleshooting

First Step: Please try restarting the device (fully power off for 1 minute) and then try connecting again.

• Restarting the device usually solves most connection problems.

Password Login Issues for Students and Staff

Expired Passwords

Students:

• Student passwords automatically expire over the summer.

• Students must login to a Board computer and change their password when prompted.

• If student passwords are reset by school staff, they must login to a Board computer to create a new password.

  • (By default, password resets require a change of password on next login.)

Staff

• If your password has expired, please login to a Board computer and change your password when prompted.

To reset your own password, you can visit this link.

After Resetting Passwords

1. Forget dpwifi network on device

2. Reconnect to dpwifi network using username and new password.

Device-specific instructions are provided below.

Android Devices (Phones, Tablets)

Example Device Brands: Samsung, LG, BlackBerry, OnePlus, Huawei, Google Nexus

How to Forget Network

1. Open the Settings app and navigate to Wi-Fi settings

2. Select or long-press on dpwifi

   • There may be a “Known Networks” menu which contains dpwifi.

3. Select "Forget Network"

Connection Settings

When connecting to dpwifi, please ensure the following connection settings:

CA Certificate

• Use system certificates.

• (if option not available, then)Do not validate / Do not verify certificate

Domain

• dpcdsb.org (if option appears)

Identity

• Employee / Student #

• Anonymous Identity

  • leave this blank

Password

• Employee / Student Password

Phase 2 Authentication

• MSCHAPV2

EAP Protocol

• PEAP

Please note: some settings may appear under Advanced Options.

iOS Devices (iPhone, iPad)

How to Forget Network

1. Open the Settings app and select “Wi-Fi”

2. Press the circle “i” button for dpwifi.

3. Press “Forget This Network”.

Connection Settings

When connecting to dpwifi, please ensure the following connection settings:

Username

• Employee / Student #

Password

• Employee / Student Password

Please note: you may be prompted about a certificate - press "Trust" to enable network access.

Windows 10 Devices (Laptops, Tablets)

How to Forget Network

Method A

1. Click the Network icon in the notification area (bottom right)

2. Right click on dpwifi

   • If a menu does not appear, use Method B.

3. Select "Forget Network"

Method B

1. Click the Network icon in the notification area (bottom right)

2. Click "Network settings"

3. Click "Manage known networks" (near the top)

4. Select dpwifi and click “Forget”

Connection Settings

When connecting to dpwifi, please ensure the following connection settings:

Username

• Employee / Student #

Password

• Employee / Student Password

Please note: you may be prompted about a certificate - click "Continue" to enable network access.

Non-Board Chromebooks

How to Forget Network

1. Open Chromebook Settings and navigate to Wi-Fi settings

Connection Settings

When connecting to dpwifi, please ensure the following connection settings:

Server CA Certificate

• Do not check

Identity

• Employee / Student #

Anonymous Identity

• leave this blank

Password

• Employee / Student Password

EAP Phase 2 Authentication

• MSCHAPV2

EAP Method

• PEAP

* You may need to restart your Chromebook if you still cannot connect. Please also ensure date/time is correct.

Macs

How to Forget Network

1. Open Network preferences (Apple Menu, System Preferences)

2. Ensure Wi-Fi is selected on the left column

3. Click Advanced

4. Find and select dpwifi in the list of networks

5. Click the minus button (located just below the list)

Connection Settings

When connecting to dpwifi, please ensure the following connection settings:

Mode

• Automatic

Username

• Employee / Student #

Password

• Employee / Student Password