Support

We read every message. Write to us at rezane.support@gmail.com and we will reply within two working days.

COMMON QUESTIONS

How do I change the language?

Open any story and tap the globe in the top corner. You can switch language in the middle of a story — the page stays where it is and the words change. Arabic, English, Spanish, French, and Urdu are all included.

The narration reads too fast, or I want it off.

Tap the speaker icon while a story is open. There is a speed control in the same place.

Why doesn't the page turn by itself?

Automatic page turning is a setting. Tap the speaker icon and switch on automatic page turning; the page will move on when the narration finishes.

My child taps a word and nothing happens.

Tapping a single word only speaks that word while narration of the whole page is stopped. Pause the page narration first, then tap.

Does the app work without internet?

Yes, completely. Everything is stored inside the app. Nothing needs to be downloaded after you install it.

How do I unlock all the stories?

Tap any locked story to see the subscription options. Parents can also unlock up to three stories by sharing the app with a friend — that option is behind a parental gate.

I paid but the stories are still locked.

Open the app, go to the library, and tap Restore Purchases. If that does not work, write to us with the email address you use for your Apple Account and we will sort it out.

How do I cancel a subscription?

Open Settings on your iPhone, tap your name at the top, then Subscriptions. Cancelling there stops the renewal; you keep access until the period you paid for ends. We cannot cancel it for you — only Apple can.

How do I ask for a refund?

Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com and sign in with your Apple Account.

Is my child's information safe?

We collect nothing. No name, no email, no tracking, no advertisements. See our Privacy Policy.

Do you show adverts?

No, and we never will.

CONTACT

aizaz.aqeel@gmail.com

REZANE (Pvt) Ltd., Multan, Pakistan