Life happens. Sometimes re-arranging a session is inevitable, so I don't make any charge unless it is at short notice.
If you cancel a session:
· More than 48hrs notice = no charge
· 48 – 24hrs notice = 50% of usual fee
· Less than 24 hrs notice = full fee.
This includes sessions where you did not attend as expected, for which you may be billed.
This is important because supervision and counselling slots are reserved for you specifically and late cancellations mean I cannot offer that time to anyone else.
If I need to cancel or rearrange, I will always endeavour to provide you with as much notice as circumstances allow. You will not be charged. We will generally reschedule for the next mutually convenient time.
If rescheduling is required for any reason, we will generally seek the next available date rather than missing sessions entirely, to maintain continuity in our work together.