Energy cleansing is a well-being practice that is not currently proven by science and is not certified by the government. While Razhiel believes that energy cleansing can be a valuable tool for improving well-being, her service is not intended to substitute for any government-certified medical or mental health services, such as counselling, therapy, or treatment. She is legally required to state that her service is for entertainment purposes only, and is not liable for any decisions you make after receiving her service.
Also when you contact her, there is a chance that she may have to turn down your case. Perhaps it is because she foresees that the service she can provide does not suit your need or she has scheduling conflicts. Therefore, she reserves the rights of declining any cases.