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"I have a combo Jenn-Air microwave/wall oven that previous homeowners said they couldn’t get a part for the microwave, which had stopped working. It was looking like a full replacement of the unit and likely cabinetry alterations. Before making that leap, I discovered Southern Appliance in Sims. Jose’ came and carefully took his time analyzing and troubleshooting. Before he left, he had located the part he felt would fix the problem with the microwave. When he returned with the part, he again carefully proceeded, paid attention to every detail, and the microwave now works! Because it’s a high-end, built-in combo unit, he saved me at least $2500 even after the repairs. In addition, a Thermador downdraft for a cooktop was not rising and lowering properly. He found the part, ordered it, and on the same installation date as the oven repair, he gave full attention to uninstalling the downdraft, installing the replacement part, and properly returning everything to like-new condition. Magical and another huge savings over replacing the downdraft and all the associated costs! Along with his precision as a technician, Jose’ is a quality communicator and just a good homegrown NC guy. His business is operated professionally, and communication from Maria and office personnel about appointments is top notch. I could not give him a high-enough rating or review! If you need appliance repair, Southern Appliance, family owned and operated, is A+++!"
Rod
"Have been working with Jose for years! His customer service is top notch!!! Always goes above and beyond to meet his clients’ needs!!! His work is extremely high quality, professional, and done in a timely fashion. Satisfaction guaranteed! Keep up the great work! 😁"
Diana Neal
"Awesome communication and service. This company has worked on two of my appliances before and just recently my washing machine stopped working. I called and told them my issue and was told they would look up something and call me back to hopefully save me the money of them coming out. They called back and told me what to do and it was fixed! I appreciate the honesty of them telling me what to do over the phone and not just coming out to charge me a fee. Will most definitely use over and over and highly recommend to anyone"
Crystal Johnson
"Southern Appliance is the ONLY appliance and home service we use. We handle about 80 Properties and need service just about every week. VERY responsive and always has a solution to any problems I’ve ever had regarding all kitchen appliances. Have also used for washer a dryer. From the technicians to the office staff to the owners - UNBELIEVABLE Service! Highly recommend."
Moe Barbour