Embedded Files
Guiding Principles to support vision of World-Class Customer Service
Guiding Principles to support vision of World-Class Customer Service
We provide world-class customer service in everything we do – always putting the customer first
We perform all our tasks with excellence and to the best of our ability thereby supporting our vision of world-class customer service
Our decisions are data-driven vs gut feeling or hunches ensuring more effective decision making
SOP's
SOP's
(Standard Operating Procedures)
Step-by-step instructions to help employees carry out all operations. SOP's aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with company policy and standards
Failure to comply could result in a notice, warning, or in some cases a disciplinary
SOP's are loaded as per Department, per Job Description.
SOP's are loaded as per Department, per Job Description.
Retail Stores ( Please click to view all stores SOP)
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