FAQ

1.1. How to become an advisor on this platform?

To join us, please take 15 minutes to fill in the form: http://bit.ly/PsychicApplication

1.2. When will my application get the result of my application?

Your application is sent to our Recruiting Department where it is reviewed to determine your eligibility. If you are eligible and have all of the required skills and experience, you will normally receive an email response within 5-7 business days which will provide information on how to finalize your registration set up your profile, and start your readings.

1.3. What is the requirement?

We are looking for advisors with a high standard of ethics and professionalism, with experience conducting readings for people other than family and friends. Online or phone reading experience is preferred, but not required. Qualified candidates must be capable of delivering accurate and insightful readings to our customers using the Soulumi app. You will be using either your iPad or smartphone to communicate with our customers.

1.4. What is sample reading?

To better review your psychic skills, we are going to do a sample psychic reading with you. The reading should be audio/video and longer than 3 minutes.

1.5. What is the probationary period?

We use the probationary period as a time to assess whether the new advisor is a good fit for the platform. Typically, the probationary period ranges from 7 days to 14 days. At any stage during the probationary period, the platform has the right to dismiss the advisor.

2.1. What kind of service is forbidden on Soulumi?

Advisors are not allowed to offer services that guarantee the direct altering of the future, including and bring negative impact on others, but not limited to, black magics, spells, or removal practice.

2.2. What type of service can I provide on Soulumi?

Advisors can provide 6 types of readings:

24h delivered text reading

24h delivered audio reading

24h delivered video reading

live text chat

live audio chat

live video chat

2.3. How to choose the service categories?

Advisors can select their own skilled service categories on the profile editing page. If the advisor cannot find a suitable category, please contact Soulumi Support.

2.4. How many order statuses on Soulumi?

For live chat, the three statuses of order are:

- Expired: For each live chat invited by the client, the advisor will have 90 seconds to decide whether to accept or decline. If the advisor does not take action, the order will be ‘expired’.

- Declined: If the Advisor declines the call from the client, the order will be ‘declined’.

- Completed: Once the advisor accepted and got connected with client, when they have finished the order, the order will be considered as ‘completed’.

For 24h delivered reading, there are four statuses, listing as below:

- Pending: Once the client submitted the order, the advisor will receive it and the order will become ‘pending’. It means waiting for the reply.

- Awaiting receipt: Once the advisor have finished replying the order, the reply message will be sent to the client’s side. The status of the order turns to be ‘awaiting receipt’.

- Completed: Once the client checks the reading, the order will be ‘completed’.

- Expired Order: If the advisor failed to deliver reading within 24h, the order will be ‘expired’.

2.5. What will happen if I miss the order?

Expired order should never happen since the client has carefully selected their own advisor and take time to fulfill the order request.

If expired orders happen continuously three times within 48 hours, the advisor account will be switched to ‘out of service’ status and won’t be able to receive new orders.

Expired orders damage advisors’ credibility, clients’ satisfaction, and the image of our platform. We will deduct certain amount of money as the compensation to return to the client. So lease notice, if you can’t deliver reading or want to decline the certain order, contact Soulumi Support before the order goes expired.

2.6. Can I reply to expired order?

Yes, you can reply to the expired order, but the earning of the expired order won’t be added to your account as we have already made the corresponding refund to client’s account. But, if you reply to the expired order and impress the client, she/he might place an order for you again.

When an issue occurred, please contact Soulumi Support or send an email to our official email account (online.psychic.service@gmail.com) in time while providing clear, specific details of the issue.

We are sorry to bring any inconvenience caused by technical issues. We will check the issue and handle it as soon as possible.

3.1. What do those stars mean on my profile?

Star rating is an important part of the rating system, which represents the satisfaction of the client. The closer to the full 5 stars, the better image you may have from clients.

3.2. When will I receive the review from the client?

Client can leave a review when the order is completed.

3.3. What is accuracy rate?

Besides review and comments, clients can rate the accuracy of the reading when the order is completed.

3.4. What can I do if I want to remove a review left by the client?

Generally, we will not intervene with reviews unless we deduct improper comments violating our Terms of Use. Improper reviews will not be shown to the public.

We know how bad the feeling is when receiving negative reviews from clients. However, we do respect all reasonable opinions and feedbacks from clients.

3.5. Can clients tip me?

Yes, a good service values more expectations for sure.

3.6. What can I do when client asks for a refund of the service?

Under no circumstances can an advisor offers clients refunds. If a client asks for refund, please tell them to contact the Support Team.

Refund requests are handled on a case basis and are rarely granted.

3.7. Can I report clients?

Yes, please go to the client’s profile page and tap the button placed in the upper right to report. We will handle it as soon as possible.

3.8. What should I do when the client asks for my personal contact info?

As Soulight is a platform who protects the privacy of all users, the advisor does not need to answer any question regarding to the private affair unless the advisor is willing to provide info.

4.1. How to set the price system?

Please set a relatively low price at the beginning to attract more users. After you accumulate some loyal clients and a lot of good reviews, you can increase the price step by step.

To ensure a durable development and avoid destructive competition, we have set a price interval section with a minimum/maximum price value. Please notice that advisors can change price one time every 72 hours, so save your price after having finished all types of price&service settings.

4.2. Can I adjust the minimum/maximum prices?

Yes, if advisor desires to further offer service with a higher/lower price comparing to the current value, please contact Soulumi Support and we’ll help you to adjust it.

5.1. Whan can I do if I want to delete my account?

Please send the request to Soulumi Support.

Considering clients might want to keep the consultation history with advisors, we prefer not to delete the advisors’ accounts. However, we can remove advisors’ profiles from the list.

5.2. Will my account be terminated by Soulumi?

Yes. If an advisor provides contact information of other platforms (social account, other psychic sites, private email address, phone number, etc.), we can react to this kind of inappropriate behavior immediately and terminate the advisor’s account.

6.1. What is my commission rate?

Clients pay for service with coins and advisor receives an equal amount of pearls. We calculate the value of the pearls based on the commission rate as below:

· For all advisors, 40 pearls can change into 1 dollar, If you complete an order worth 100 pearls, that order will be converted to $2.50 and so forth.

· The minimum withdrawal amount should be at least 15 dollars for the first time, which means you need to have saved at least 600 pearls to withdraw cash.

6.2. How can I check and get my earnings?

Please check the money you have earned and send your cash-out request on your ‘Mine’ page by taping the little shell mark next to your advisor name. You can also check your cash-out records by taping the ‘My withdrawals’ button on your ‘Mine’ page.

6.3. What should I do if I didn’t receive my payment after sending my cash-out request?

In general, the third payment platform needs time to process the transaction.

Please contact Support if you didn’t receive the payment. We’ll check it for you soon.

6.4. How to change my payment info?

Please leave us a note when you’re sending your cash-out request, you can also contact Support or send an email to online.psychic.service@gmail.com

6.5. Can I receive my payment if my advisor account has been terminated?

It depends. If the advisor stops providing services due to non-force reasons or personal reasons that the two parties do not agree, Soulumi has the right not to process the cash-out request.