ENGLISH SCRIPT
OPENING: -
GOOD MORNING/GOOD AFTERNOON/GOOD EVENING: -
I am __AGENT NAME__ calling you from COMPANY NAME. As I can see the details, your business name is XYZ. Referring to the same, this call is related to your business Verification.
And before proceeding I would like to inform you this call is being recorded for the purpose of training and quality.
Post further confirmation proceed with the call.
Note: - if Customer Said why are you Calling me.
I can see that you have registered your business with COMPANY NAME in March-September 2018 (any one month to be conveyed), as you know multiple business status changed during covid and lockdown, so basically we need to seek the current status of your business.
Thank you for the confirmation.
Further move ahead with the verification process – Company Name, Customer Name, Small Category, Locality, Address with Area Pin, WhatsApp Number, Alternate Number, Email Id, Website, Additional Business.
Note:- If the customer wants to know what is COMPANY NAME then please clarify..
'COMPANY NAME' is an online directory that helps to grow a business by providing their respective details. Putting a reference, if in case we get a call or request on our website for any services like (Refer the actual small category of the business on CRM), we will provide your verified details to the customer which will help you in generating business, that’s how we bridge the gap between the business and the customer.
If customer is existing vendor with COMPANY NAME and not happy with lead generation/asking for refund.
kindly apologize and educate the customer to reach out to our customer care number i.e., 9990-000000
CLOSING:-
A) In future, if you will re-open or start a new business then, you can update or register it by calling to our customer care number. (Applicable only for Business closed disposition with below mentioned closing B).
B) Sir/Ma’am, if you ever need any type of services like hotels, electrician, plumbers, chemist, doctor, etc feel free to reach out to us on our website i.e., www.xyz.com or our dedicated customer care number i.e., 9990000000. The services are available 24x7 for you. We will be overwhelmed assisting you.
Thank you for sparing your precious time connecting with COMPANY NAME. Have a Good Day.
Note: - Both (A&B) pointers with closing are mandatory to share in Business closed scenarios.