QUALITY PARAMETERS
QUALITY PARAMETERS
1. WELCOME & OPENING
- COMANY NAME Pronunciation should be correct throughout the call.
2. Vendor Registration Details / Delivery of Registration Details available on CRM / CRM Sequence / Pronunciation of Vendor details -
3. - Covid Script
4. - Spelling mistakes
5 - IVR ringing / Time wastage on call
6 - Professionalism on Call
7 - Query resolving regards to process and COMPANY NAME
8 - Additional Business Details
9 - Script Adherence
10 - Introduction (COMPANY NAME)
11 - Vendor’s interest (Conversational Ability)
12 - Properly Verified
13 - Closing
14 - Tagging