Terms & Conditions

📜 Agreement

By purchasing from Soma Rodents, you are acknowledging and agreeing to all of the above Terms & Conditions, including our order, deposit, payment, and delivery policies.

1. Orders & Availability

• All rodents (live, pre-killed, or frozen) are subject to stock availability.

• We reserve the right to cancel or adjust orders if certain sizes/types are out of stock.

• Orders are confirmed only after payment is received.

2. Deposit

• All orders require a RM10 deposit for preparation.

• For frozen rodents, a RM10 deposit is mandatory.

• *After 24 hours, deposits are non-refundable.

• Orders follow the concept:

          -Order → Pay → Ready → Collect

• Balance payment (if any) must be made before delivery or during collection

• Orders will only be prepared once deposit is received.

3. Payment

• Payment methods accepted: Bank Transfer, TnG or QR only.

• Proof of payment must be provided for bank/e-wallet transfers.

• Prices are subject to change without prior notice.

• Gender Selection: Choosing a specific gender will incur an additional charge: Mice RM3, Rats RM4, ASF RM5 per head. 

4. Delivery & Collection

• Delivery available via Lalamove, Grab, or Self-Collect at the farm.

• Frozen and live shipping via courier is available with an additional RM50 charge for shipping and packaging.

          -Frozen rodents: Shipped using Line Clear Freshbox to maintain temperature and freshness.

          -Live rodents: Shipped using BBB Express for safe live animal transport.

• Customers are responsible for delivery fees (unless stated otherwise).

• Self-pickup is available by appointment only.

• We are not responsible for delays caused by third-party delivery services.

5. Live Animal Policy

• For live rodents, we ensure they are healthy and well-fed before collection/delivery.

• We are not responsible for deaths or injuries during transit by third-party couriers.

• Buyers must be prepared to receive live animals at the agreed time to ensure safety.

6. Frozen & Pre-Killed Rodents

• All frozen/pre-killed rodents are packed securely to maintain freshness.

• Once the product leaves our premises, we are not responsible for thawing or spoilage due to customer handling.

7. Returns & Refunds

• No returns or refunds for live or frozen rodents due to hygiene and biosecurity reasons.

• Refunds are only applicable if:

          -The wrong item/size was given, and

          -The customer notifies us immediately upon receiving the order.

8. Responsibility

• Soma Rodents is not responsible for any misuse of rodents (feeding, breeding, handling).

• Buyers are expected to have proper knowledge of care, feeding, and handling of reptiles/animals.