Refund Policy

At Solarium Biotechnology LTD ("Solarium," "We," "Us"), we are currently focused on research and development and the market rollout of our microalgal byproducts. This Refund Policy outlines the conditions under which refunds may be issued for our products.

2. Eligibility for Refund (Current Byproducts & Future Offerings)

Refund eligibility for products will depend on the specific product purchased:

• Physical Microalgae Byproducts (e.g., bio-fertilisers, feed additives):

  • Timeframe: Refund requests for physical byproducts must be initiated within 3 days of the confirmed delivery date.

  • Conditions: The product must be returned to Solarium in its original, unopened, and sealed condition, with all original packaging, labels, and documentation intact. The product must not have been used, tampered with, or stored improperly (e.g., exposed to extreme temperatures or moisture).

  • Reasons: Refunds will be considered for products that are demonstrably defective at the time of delivery, incorrectly shipped, or damaged during transit (provided photographic evidence is supplied upon receipt).

• Future Services (e.g., Algaculture Plant Design, Consulting, Training):

  • Timeframe: Refund eligibility for future commercial services will be governed by specific terms outlined in their respective service agreements, to be provided upon launch.

  • Conditions & Exclusions: Details will be provided when these services become available.

3. Non-Refundable Items/Services (Current Byproducts & Future Offerings)

The following items and future services are generally non-refundable:

• Digital Reports or Proprietary Data Downloads: Due to the nature of digital intellectual property, these will be non-refundable once accessed or downloaded.

• Used, Unsealed, or Improperly Stored Physical Microalgae Byproducts: For reasons of product integrity, safety, and biological stability, products that have been opened, used, or not stored according to our specified guidelines will not be eligible for a refund.

• Regulatory Approval Fees: Any fees paid to third-party regulatory bodies will be non-refundable.

• Shipping and Handling Charges: Original shipping and handling fees will generally be non-refundable. However, shipping and handling fees may be refunded if the return is a direct result of a Solarium error (e.g., defective product, incorrect shipment, or damage during transit). Additionally, any excess delivery fees charged over the actual shipping cost will be refunded once the product has been shipped. Return shipping costs will be the responsibility of the customer unless the return is due to a Solarium error.

• Future Consideration: Specific terms for Organic Carbon tokens will be provided separately upon their launch, as their refund/exchange conditions may differ significantly from physical products and will be subject to their specific smart contract or platform terms. The purchase of any Microalgae Byproducts does not imply or grant ownership or any claim to Organic Carbon Tokens or the underlying carbon credits they represent.

4. How to Request a Refund (Current Byproducts & Future Offerings)

To initiate a refund request, please follow these steps:

1. Contact Us: Send an email to walo.olapoju@gmail.com or a message via WhatsApp to the contact number provided on the product packaging within the eligible timeframe.

2. Provide Information: Include your order number, date of purchase or agreement, a detailed reason for the refund request, and any supporting documentation (e.g., clear photographs of damaged products, a description of the issue).

3. Await Instructions: Do not return any products until you receive specific instructions from Solarium's support team. Unauthorised returns may not be processed.

5. Refund Process (Current Byproducts & Future Offerings)

Upon receipt of your refund request:

1. Review: We will review your request and supporting documentation within:

   • 3 business days for refund requests related to Physical Microalgae Byproducts.

   • For physical products, this may include a request for product return for inspection.

2. Approval/Rejection: We will notify you via email of the approval or rejection of your refund. If rejected, we will provide a clear explanation.

3. Processing: If approved, your refund will be processed and initiated on the same business day of approval. A credit will automatically be applied to your original method of payment. Please note that it may take an additional 7-14 business days for the refund to be fully reflected on your bank statement or credit card due to varying banking infrastructure and processing times beyond our control.

   • Alternatively, at Solarium's discretion, a refund may be issued as credit towards future microalgae byproduct purchases.

6. Partial Refunds (if applicable - Current Byproducts & Future Offerings)

In certain situations, only partial refunds may be granted, including but not limited to:

• Physical products not in their original condition, are damaged, or missing parts for reasons not due to our error, but are still deemed usable for a limited application.

• Proportional refunds for long-term service contracts that are terminated early by the client.

7. Changes to the Refund Policy

Solarium Biotechnology LTD reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website. Your continued engagement with our products or R&D activities after such changes constitutes your acceptance of the revised Refund Policy. We recommend reviewing this policy periodically.

8. Contact Information

For any questions regarding this Refund Policy or to initiate a refund request, please contact us at walo.olapoju@gmail.com or via WhatsApp through the contact number provided on the product packaging.