Welcome to our Security Officer Basic Course Self Paced site.
You can access all of your course materials for your 24 hour Security Officer Basic Course Training.
Follow these steps to complete the course.
First, go to the link below to go to the Student Information Page. Here you will answer a few questions about yourself to register for the course. You must complete this in order to be marked present on the roll and to get credit for the course.
Watch the video presentation for Module 1.
Take the Module 1 Exam.
Watch the video presentation for Module 2.
Take the Module 2 Exam.
Watch the video presentation for Module 3.
Take the Module 3 Exam.
Once you have completed the Module 3 Exam, our instructor team will send your records over to HR.
HR will contact you to complete NEO and acquire your employee number.
1. A Security Officer reports directly to an ___________ ____________.
2. Your Account Manager’s supervisor or boss is ________.
3. Allied Universal’s Mission Statement: Allied Universal provides unparalleled service, systems, and solutions to _________________, _________________, and ________________ for the people and businesses of our communities. We put our relationships with our employees and clients at the heart of everything we do each and every day.
4. Allied Universal’s Core Values are: Be_________________________ , be Nimble, Fast, and Responsive, Be Client Focused, Be Obsessively Focused on Results, Be Efficient and Effective.
5. Our client’s policies and procedures are normally contained in the __________ _____________.
6. The 6 Basic Questions in Report Writing are
________ ________ ________ ________ ________ ________
7. Blank spaces on an incident report are marked with ___________.
8. Daily Logs and Incident Reports should be produced and signed ___________________.
9. A Security Officer has _________ legal authority than the police.
10. Arson is____________________. Arson is a _____________________.
11. 3- Step Compliance Procedure
Step 1_____________________________________________________
Step 2_____________________________________________________
Step 3_____________________________________________________
12. You may not use physical force while on duty except to ________________________________________________________________________.
13. Reasonable physical force is _________________________________________________.
14. If a criminal or intruder attempts to flee, you should
_________________________________________________________________________.
15. Sexual Harassment at Allied Universal will be ______________________.
16. Blocking someone’s movements can be an example of ______________________________.
17. Tangible sexual harassment means _______________________________________________.
18. Your Supervisor asks you out on a date. Is this sexual harassment?
__________________________________________________________________________
19. ______________ is the primary killer in fires.
20. During a fire, where is the least amount of smoke found? _______________________________
21. When you receive a bomb threat, you must use _______________________________________.
22. When you receive a bomb threat, you must __________________________________________.
23. Bloodborne Pathogen is _________________________.
24. Bloodborne Pathogens are most often found in: ____________ÂÂÂÂÂ_____ and ___________________.
25. After exposure to a bloodborne pathogen, you should ______________________________________.
26. The simplest way to avoid exposure to bloodborne pathogens is to: _________________________________________.
27. When is it permissible for an Allied Universal Officer to administer medication?
__________________________________________________________________________
28. During a natural disaster, keep people away from ___________________.
29. The Georgia Board of _________________ ____________________ and
___________________ _____________________ governs
____________________________________________________________________________.
30. _____________ hours of training is required for unarmed security officers.
31. _____________hours of continuing education is required for security officers.
32. Which book contains Allied Universal’s Standard of personal behavior?
_____________________________________
33. ______________ _________________ control visitor access.
34. ___________________ ____________________ requires to place a badge or card near a reading device.
35. A CCTV system consists of _______________________, _____________________________, _________________ ______________________.
36. A ______________________ camera can be adjusted and positioned remotely.
37. _______________ __________________ included all incoming and outgoing packages.
38. A delivery person brings a pizza to your Lobby Desk. Should you grant her access to complete the delivery?
________________________________________________________________________
39. A customer becomes verbally abuse when you refuse to grant access to the building you are guarding. You must ______________________________________________________.
40. _________ of information is retained visually.
41. _________ of information is retained through sounds.
42. _________ of information is retained words.
43. The best tool for effective listening is ________________ ___________________.
44. When answering the phone for business purposes, always begin with _______________________, ______________________________, _______________________.
45. When your telephone rings, the first thing to do is ____________________________.
46. When speaking to a female customer, always use __________________________.
47. You Delight your customers by _____________________________________________________.
48. Your Allied Universal supervisor or Account Manager is an ________________ ________________.
49. You should ______________ argue with a customer.
50. The Platinum Rule of Customer Service is _________________________________________________________________________.
51. Ethics is ______________________________________________.
52. The only thing Allied Universal officers accept is __________________________________________________________________________.
53. When you find valuables at the job site, you should
______________________, __________________________________, ____________________
54. How many earrings can a male officer wear? ______________________
55. A ___________________________ and ______________________ is required as part of the uniform.
FSO Study Guide
The Three Elements to Create and Sustain a Fire are __________, ________________, ______________.
Heat- _________________________________________________________________________________
Class A- ___________________, _____________________, _____________________
Class B- ___________________, _____________________, _____________________
Class C- ________________________
Class D-_________________________
Class K- ________________________
Check that Wires are ______________________________ and ______________________________
Watch Out for Careless Discards such as ____________________________________________
___________ of clearance space in isles and corridors
Water leaks should be reported __________________________________
When a Fire is Detected
1._________________________________________________
2._________________________________________________
3._________________________________________________
4._________________________________________________
Fire Panels- _____________________________________________________________
Fight a fire if the fire is _____________________ and ___________________________
4 Step Acronym to Use a Fire Extinguisher
P___________________
A___________________
S___________________
S___________________
Aim at _________________________
Stand __________________________ away from the fire
Identify your escape route_______________________________
After use fire extinguisher should be_________________________________________________
This fire extinguisher fights _______________ and ________________fires.
Pressurized Water Extinguishers are for ______________________________________________
Carbon Dioxide Extinguishers are for __________________________________
Carbon Dioxide Extinguishers have no__________________________________
Combustible Metal Extinguishers ______________________________________
Wet Chemical uses ____________ as an extinguishing agent
Checking Fire Extinguisher
Check the ______________________________________
Check the ______________________________________
Check the ______________________________________
Rock___________________________________________
Every ____________ all extinguishers must be ________________, ______________, and _________________
Photoelectric Smoke Detectors ______________________________________________
Ionization Smoke Detectors ______________________________________________
Heat Detectors _________________________________
Heat Detectors are found in _________________________________
Sprinkler Systems are activated at________________________
Sprinkler Systems are effective because ________________________
All control valves _________________________________________
Frangible bulb ____________________________________________
Upright Sprinkler heads __________________________ and Pendant Sprinkler heads ___________________
____________________ of clearance________________________________________________.
Outside Screw and Yoke is open when the threaded part of the screw is on the __________________ and the wheel is on the ______________________________
The control valve cannot be ___________________________________
Wet Sprinkler Systems are in areas where the temperature is ____________________
Dry Sprinkler Systems ______________________________________________________________________
Fire Doors are __________________________________________________
Fire Doors have a _______________________________________________
To protect against smoke inhalation________________________________
To check to see if a door is hot________________________________________________________________.
Keep outside doors and windows closed______________________________________________________________
NFPA Diamond
4-_______________________________
3-_______________________________
2-_______________________________
1-_______________________________
0-_______________________________
The MSDS or SDS sheet is ________________________________________________________
After exposure to a chemical ______________________________________________________
After a chemical spill____________________________________________________________
All fires should be documented _____________________________ and an _____________________________________
The two most powerful weapons in the fight against terrorism are _______________ and __________________.
Your response to an emergency depends on ________________, ________________, ____________________.
The best source of information for responding to an emergency at your site is the___________________.
Before responding to an emergency
_____________, ____________, ________________, _________________.
The U.S. Department of State defines terrorism as_______________.
What are some examples of terrorism? ___________________
The two types of terrorism are ___________ and ______________.
The goal of terrorist is to ______________________.
___________ is a favorite weapon of terrorist.
_______________, _________________, _______________, _________________, ___________, _______________ are more likely targets by terrorist.
______________ is the most likely target.
________________ ______________ is the primary element in any access control system.
P______________, A________________, S________________, S______________
Define First Aid
Basic Emergency Action Steps
________________ the scene
________________ the victim
________________ out for help
________________for those that are hurt
___________ are a favorite weapon of terrorist.
_________________, _________________, _______________, _________________, ___________, _______________ are some signs of suspicious packages.
In case of explosion ___________, _______________, _____________ and tell others to do the same.
In the event of an armed intruder, _______________________________.
In an active shooter situation, you should _______________, ________________, or ____________________.
Unconventional weapons are attractive to terrorist as ____________________________.
The three types of unconventional weapons are _______________, _______________, ________________.
_______________ can be used to spread agents.
Chemical weapons are ______________________________________-.
____________ ____________ can be used to make a weapon.
Chemical agents may have a ________ effect.
The deadliest types of chemical agents are
___________________
___________________
___________________
___________________
Biological agents are __________________________.
The A list of biological agents includes
_________________________
_________________________
_________________________
_________________________
_________________________
_________________________
A _______________ ____________ uses conventional __________ packaged with _____________ _______________.