How can we help you?

Frequently Asked Questions:

How to setup SnooZen for you

1. 1. Download SnooZen from the Apple Store Download SnooZen

   2. Click on SnooZen icon to start SnooZen

   3. Allow SnooZen to have access to your O2, Respirations, Heart Rate, and microphone when requested

   4. From the main screen scroll up with the crown or swipe up to reveal Settings

   5. Press Settings button

   6. Set your personal lower 02 saturation (Please see Medical News Today);  SnooZen limits lower O2 saturation at 89%.

   7. Set your lower and upper Respirations limits (Please see Medical News Today) SnooZen limits lower Respirations to 6 and upper Respirations to 20.

   8. Set your lower and upper heart rate limits (Please see Medical News Today)  SnooZen limits lower heart rate to 40  and upper heart rate to 140.

   9. Once your personal Health Metrics boundaries are set press the < back button.  Settings can be changed at any time, even while monitoring (this is neat way to verify the boundaries are working and verbal alerts are active).

   10. Scroll up so you can see the O2, Respirations, and Heart Rate icons.

   11. Press Start Monitoring

   12. SnooZen will ask for access to your microphone (if this is the 1st time using the app).

   13. Allow access to the microphone or SnooZen cannot alert you when you snore.

   14. You should see a microphone in the upper right on Apple Watch. 

   15. If you simulate snoring or play recorded snoring SnooZen should display "Snoring Detected" at the bottom of the screen.  During the 1st detection the haptic is light and may not be perciecable.  If snoring continues the haptic increases and you will receive an alert notification "ding".

   16. Thats is it!!  

   17. You can put Snoozen in the background and it will monitor your health metrics while you sleep.

1. My Health Metrics are not displaying

   1. If Health Metrics information is not displayed Check the following:

   2. Start SnooZen from your applications.

   3. Verify and press "Start Monitoring". 

   4. It may take a couple of seconds for SnooZen to initialize and track your health metrics (Verbal notifications may occur during initialization)

   5. Once initialized you should see your Health Metrics (O2 Saturation "if your Apple Watch has an enabled O2 monitor",  Respirations, and Heart Rate).

   6. You should also see a small microphone in the upper right corner notifying you that SnooZen is listening for indication of snoring.

2. My Health Metrics are still not displaying

   1. Verify you have granted SnooZen access to all of the required health metric data

   2. On your iPhone go to Watch App

   3. Go to Privacy

   4. Ensure you have granted Apple Watch access to Heart Rate, Blood Oxygen Measurements, Respiratory Rate, and Environmental Sound Measurements

   5. Click Back

   6. Select SnooZen

   7. Select delete

   8. Confirm delete

   9. Reload Snoozen and ensure you grant access to all health metrics when requested.