Welcome to the SnipSnap Screenshot Support Center. We are committed to ensuring you have the best experience possible with our extension. Below you will find troubleshooting tips, frequently asked questions, and instructions on how to reach our support team.
The "Share Link" feature requires a free API key from ImgBB to function.
Go to the Settings page in the SnipSnap extension.
Click the link to https://www.google.com/search?q=api.imgbb.com to register for a free account.
Copy your API key from your ImgBB dashboard.
Paste the key into the ImgBB API Key field in the SnipSnap settings and click Save.
If the full-page capture appears cut off or incorrect, it may be due to:
Lazy-loading images: Some websites only load images as you scroll down. SnipSnap attempts to handle this, but very fast scrolling might cause issues.
Fixed Elements: Very complex websites with multiple fixed headers/footers can sometimes confuse the stitching logic.
Solution: Try refreshing the page and initiating the capture again, or use the "Visible Area" capture if the page structure is causing issues.
SnipSnap requests activeTab, storage, and scripting permissions. These are necessary to:
Capture the content of the current tab.
Save your screenshots locally.
Inject the necessary scripts for the annotation editor to function. Your data is not transmitted to any third-party servers unless you specifically use the sharing feature.
Some websites restrict browser extensions from accessing their content (e.g., internal browser pages like chrome://settings, or secure banking sites).
If you are experiencing a technical issue not covered here, or have a feature request, please contact us. To help us resolve your issue faster, please include the following in your email:
The browser version you are using (e.g., Chrome v120).
The OS (e.g., Windows 11, macOS Sonoma).
The URL of the website where the issue occurred.
A description of the error.
Support Email: support@snipsnap-screenshot.com
Your data privacy is our top priority. SnipSnap Screenshot does not collect personal information. Screenshots are stored locally on your device within your browser storage.