1. Sign up for a ServiceNow ID

2. Once account is ready, navigate to "Developer Program"

3. Click "Request Instance" and select the latest available release

4. Once instance is ready, click "Start building"

Global Search

• Record numbers

  1. Input record numbers like "INC0009009" or "INC0000001" on the Global Search

  2. Click the Search icon or press Enter

• Table processors

  1. Click any suggested option like "task.LIST" or "incident.LIST" on the Global Search

  2. Click the Search icon or press Enter

• Modules

  1. Input queries like "user criteria" or "service" on the Global Search

  2. Wait for a while to show suggested results, then click any option

• Tables

  1. Input queries like "sys_user" or "cmdb_ci" on the Global Search

  2. Wait for a while to show suggested results, then click any option

• Sys IDs

  1. Open any existing record like "INC0009009" or "INC0000001"

  2. On the top left part of the screen, click on the Menu icon

  3. Click "Copy sys_id"

  4. Paste the sys_id on the Global Search

  5. Click the Search icon or press Enter

• Users

  1. Input email address like "abel.tuter@example.com" on the Global Search

  2. Click the Search icon or press Enter

• Dictionary Entries

  1. Input dictionary entries like "task.number" or "sys_user.user_name"

  2. Click the Search icon or press Enter

• Text

  1. Input queries like "password reset" or "performance problem" on the Global Search

  2. Click the Search icon or press Enter

• Extended Global Search

  1. Search Engine for ServiceNow Documentation

     1. Input topics like "robotic process automation" or "Australia release notes" on the Global Search

     2. Click the Extended Global Search dropdown button

     3. Click Search ServiceNow Documentation

  2. Table Search

     1. Input any name that you want to find on any of the specific table

     2. Click the Extended Global Search dropdown button

     3. Click any option like "System Properties" or "Business Rules" to search and open the record

     4. Click "Run filter" beside the corresponding table to search and open the filtered list