Account Deletion Request

Effective Date: [2025-01-01]

1. Overview

Welcome to SkinMama (“we,” “us,” or “our”), a platform dedicated to providing personalized skincare analysis and recommendations. We take privacy and security seriously. This Account Deletion Policy describes how users of SkinMama (“you,” “your,” or “user”) can request deletion of their accounts and what to expect when doing so.

2. Account Deletion Process

You may request deletion of your SkinMama account by following any of the methods below. Please note that account deletion is permanent and irreversible once processed.

2.1. Request Account Deletion via Email

1. Compose an Email

• Use the email address associated with your SkinMama account.

• Send the email to: neurawell.ai@gmail.com

• Subject Line: “SkinMama Account Deletion Request”

2. Provide Relevant Details

• Include your account username or any other identifying information to help us locate your account quickly.

3. Confirmation

• Our support team will respond to confirm receipt of your request, provide any additional instructions if needed, and inform you of the estimated timeline for completion.

2.2. In-App Request (If Applicable)

If SkinMama provides an in-app deletion or support ticket feature, you can also request deletion by:

1. Logging into the App

• Navigate to your Profile or Settings section.

2. Locate Help/Support

• Look for “Help & Support” or “Contact Us.”

3. Submit a Request/Ticket

• If there is an option for “Request Account Deletion,” choose it and follow the on-screen instructions.

4. Wait for Confirmation

• You will receive a confirmation in the app or via email confirming we have received your request.

3. Important Notes

• Irreversible Action: Once your account deletion is processed, all associated data (including photos, face data, and personal details) will be permanently removed from our active databases and cannot be retrieved.

• Processing Time: Please allow up to 3 business days for the deletion process to complete. We may retain certain data if required by law or legitimate business interests (see “Data Retention” below).

• Backup Any Necessary Data: We recommend downloading or saving any important information (for example, skincare progress photos, personalized recommendations) before you submit your deletion request.

• Confirmation Emails: Monitor your inbox (including spam/junk folders) for correspondence about your account deletion request.

4. Data Retention

In accordance with our Privacy Policy, SkinMama retains user data only as long as it is necessary to fulfill the purposes outlined in our policy or as required by law. Once you request account deletion and it is processed, your personal data and any photos you provided (e.g., skin-related images) will be permanently deleted from our active systems. Some data may be retained in secure backup archives for a limited time if legally or operationally required, but it will not be used for any active purpose.

5. Contact Us

If you have questions, concerns, or issues with your account deletion request, please reach out to our support team:

• Email: neurawell.ai@gmail.com

We strive to respond to all inquiries within a reasonable timeframe.

6. Changes to This Policy

SkinMama may update or modify this Account Deletion Policy to reflect changes in our practices or legal obligations. We will notify users of any significant changes by posting the updated policy within the SkinMama app or by sending you an email. We encourage you to periodically review this policy to stay informed about our deletion practices.

Thank you for using SkinMama.

Your trust and privacy are our top priorities.