Few things are more annoying than turning on the radio and getting silence, a “no signal” message or a prompt you don’t understand. Most SiriusXM problems come down to a small setting, a wrong code or a blocked view of the sky. Tell us what’s happening, and we’ll help you figure out what to try next.
Many listeners solve it in a few minutes with one of these:
Not sure how to listen in the first place. See “Pick Your Way to Listen.”
Setting up a car radio. “Getting Started in Your Car” walks through the radio ID.
Radio is on but silent. “When the Radio Won’t Play” goes through the checks in order.
Confused about trials and plans. “Choosing a Plan” explains what to compare.
If your situation isn’t in the list, send us a message.
Write it the way you’d explain it to a friend. There’s no need for technical words. Helpful details include:
Where you’re listening: car radio, phone app, website or smart speaker
What you see or hear: a message, silence, or a channel that won’t load
What you’ve tried so far, so we can skip the obvious steps
When it started: after a new car, a new phone or an update
When you’re ready, use the button at the top of this page to send your message. The more you share, the more useful our reply will be.
We reply within one to two working days. Weekends can take a little longer.
Understanding how to listen in the car, on your phone or online
Finding the radio ID and knowing what to do with it
Making sense of messages like “no signal” or “check antenna”
Choosing between the app and the car radio
Checking the simple things when a channel won’t play
We’re an independent guide, so it’s better you hear this now:
We can’t see your SiriusXM account, trial or billing
We can’t activate a radio or change your plan
We can’t handle refunds, cancellations or charges
SiriusXM’s own website or app is the right place for those.
Is it free to send a question?
Yes. Sending a message doesn’t cost anything.
If a paid option exists, will I know first?
Yes. If one ever applies, we’ll tell you exactly what it covers and what it costs before you decide anything.
Can you look up my account?
No. Only your own SiriusXM account can show that.
How long until I get a reply?
Usually one to two working days.
Is this SiriusXM’s website?
No. This is an independent guide website.