Research

Selected Publications

• Feature-Driven Priority Queuing Operations Research (2026). Link

• Using Artificial Intelligence as Gatekeeper or Second Opinion: Designing Patient Pathways for Artificial Intelligence Augmented Healthcare Production and Operations Management (2025). Link

• Implications for cost and access of site-of-service referrals for ancillary medical services in a US Medicaid population: analysis of claims data from Maryland, USA BMJ Open (2022). Link

• Predicting the impact of patient and private provider behavior on diagnostic delay for pulmonary tuberculosis patients in India: A simulation modeling study PLoS Medicine (2020). Link

• Modelling the impact of effective private provider engagement on tuberculosis control in urban India Scientific Reports (2019). Link

Papers Under Review

• Managing the Human Fallback: Skill Investment Under Improving AI and Worker Mobility. Link

• Optimizing Sequential Diagnostic Testing under Uncertainty: Models, Heuristics, and Bounds for Differential Diagnosis. Link

Papers Under Revision

• Workforce Implications of AI: Optimal Human Server Capacity and Utilization under AI-Driven Triage 

• Algorithmic Noise in Retail Search: How Irrelevant Results Bias Demand Estimation and Inventory Decisions. Link