ACADEMIC POSITIONS
Leavey School of Business at Santa Clara University
Assistant Professor (2022 - Present)
Indian School of Business
Research Associate (2016-2018)
EDUCATION
Kellogg School of Management at Northwestern University
Ph.D. in Operations Management (2018 - 2022)
M.S. in Operations Management
Indian Institute of Technology, Roorkee
B.Tech in Electronics and Communication Engineering
PUBLISHED AND ACCEPTED PAPERS
Dai, T., & Singh, S. (2025). Using Artificial Intelligence as Gatekeeper or Second Opinion: Designing Patient Pathways for Artificial Intelligence Augmented Healthcare
Production and Operations Management. https://doi.org/10.1177/10591478251403269
Singh, S., Rydland, K. J., Chambers, C., et al. (2022). Implications for cost and access of site-of-service referrals for ancillary medical services in a US Medicaid population: analysis of claims data from Maryland, USA.
BMJ Open. https://bmjopen.bmj.com/content/12/6/e058104
Deo, S., Singh, S., Jha, N., Arinaminpathy, N., & Dewan, P. (2020). Predicting the impact of patient and private provider behavior on diagnostic delay for pulmonary tuberculosis patients in India: A simulation modeling study.
PLoS Medicine. https://doi.org/10.1371/journal.pmed.1003039
Arinaminpathy, N., Deo, S., Singh, S., et al. (2019). Modelling the impact of effective private provider engagement on tuberculosis control in urban India.
Scientific Reports. https://doi.org/10.1038/s41598-019-39799-7
PAPERS UNDER REVIEW
Singh, S., Van Mieghem, J. A., & Gurvich, I. (2025). Feature-Driven Priority Queuing. https://ssrn.com/abstract=4998540
Conditional Acceptance at Operations Research.
Singh, S., Deo, S., & Kunnumkal, S. (2025). Optimizing Sequential Diagnostic Testing under Uncertainty: Models, Heuristics, and Bounds for Differential Diagnosis. http://dx.doi.org/10.2139/ssrn.5367662
Under second round of review at Management Science.
WORK IN PROGRESS
“Strategic Skill Investment under Improving AI: The Roles of Competition and Foresight.” (with Tinglong Dai and Naireet Ghosh)
“Workforce Implications of AI: Optimal Human Server Capacity and Utilization under AI-Driven Triage.” (with Tinglong Dai and Naireet Ghosh)
“Algorithmic Noise in Retail Search: How Irrelevant Results Bias Demand Estimation and Inventory Decisions.” (with Saravanan Kesavan)
CONFERENCE AND SEMINAR PRESENTATIONS
“Feature-Driven Priority Queuing”
INFORMS Annual Conference, 2021
POMS Annual Conference, 2021
INFORMS Conference on Applied Probability, 2023
INFORMS Conference on Healthcare, 2023
POMS Annual Conference, 2024
MSOM Conference, 2025
INFORMS Annual Conference, 2025
“Using AI as Gatekeeper or Second Opinion: Designing Patient Pathways for AI-Augmented Healthcare.” POMS Annual Conference, 2024
INFORMS Conference on Healthcare, 2023
Leavey Research Seminar, 2025
Soochow University Seminar, 2025
“Differential Diagnosis: Models, Heuristics, and Bounds.”
INFORMS Annual Conference, 2018
INFORMS Conference on Healthcare, 2023
Leavey Research Seminar, 2025
Soochow University Seminar, 2025
“Anchors, Satellites, and Noise: Phantom Demand and Ghost Sensitivity in Algorithmic Retail.”
INFORMS Conference on Service Science, 2025
AWARDS AND GRANTS
Finalist of POMS College of Healthcare Operations Management Best Paper Award, 2021 Finalist of Informs Conference on Service Science Best Student Paper Competition Award, 2021 Winner of Kellogg OM Student Paper Writing Competition, 2020
Doctoral Fellowship, Kellogg School of Management at Northwestern University, 2018-2022 Leavey Research Grant, 2023
Leavey Research Grant, 2025
Career Influencer Award by the Career Center at Santa Clara University
TEACHING
Leavey School of Business, Santa Clara University, Santa Clara, CA
• OMIS 40: Statistics and Data Analysis I , Undergraduate Core
• OMIS 41: Statistics and Data Analysis II , Undergraduate Core
SERVICE
• Referee: Management Science, MSOM, NEJM AI, ACM AI Letters
• Judge, POMS College of Healthcare Operations Management Best Paper Award • Faculty Advisor for Information Systems and Analytics Student Network
• Member of the The AI and Healthcare Justice Lab at Santa Clara University
• Member of the course design committee for OMIS 20
(a foundational course on business mathematics)