Delivery within West Malaysia will take 3-5 Business days, East Malaysia 7-10 business days and international delivery will take 20– 30 business days once your order has been shipped out from our warehouse. It is customer's responsibility to check the status of the item upon ordering after order confirmation is sent via email. 

Should shipping postal address or contact number provided be incorrect, whereupon re-route is needed, customer shall bear the re-route cost incurred. 

When the order will be tendered to the courier, you will receive an email from the courier providing the tracking number (AWB) related to the order. To monitor the status of your order, you may visit the courier website and insert the AWB number in the “track your shipment” area. 

No, the shipping address cannot be modified. For any doubts, please contact us at hello@sly.com

We offer DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong SAR, Canada, China Mainland, Singapore, Australia, Bahrain, Taiwan Region, Thailand, United Arab Emirates and the United States are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by SLY. 

We offer a free collection service to all customers for Product(s) you wish to return except in relation to certain types of Products as set out in the Returns Policy.

You have 14 days from receiving your order to return the Product to us. We strongly recommend that you book your free returns pick-up within 7 days of receiving your order to ensure that it arrives back in time.

To book a free return pick-up:

- sign in to the Site and go to My Account;

- under 'Orders' click on the 'Book a return collection' link next to the order you want to return;

- select the Products you would like to return and follow the steps to schedule a pick-up time and address.

We will e-mail you with your Returns Merchandise Authorisation (RMA) number, confirmation of your collection time and address, a booking reference number and returns documents. Print out the Air Waybill (AWB) and attach it to the outside of the parcel. There will also be a copy to give to the courier.

Do not seal your package until the driver has checked the contents. Should you have any doubt, do not hesitate to contact us at hello@sly.com. 

Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges. 

As an online business our prices change in response to fashion trends, stock and demand from customers. In this case we will not refund the difference.

As for the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund. 

A pre-order is the reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.

In pre-order purchases, credit cards are debited at the moment the order is placed. Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases: available merchandise will be shipped with standard shipping methods. Pre-orderable items will be shipped right after items are available in stock. 

After the authorisation, a transaction can still fail. If the transaction fails after authorisation the funds will still be reserved on your bank account. Although they have not been debited, they may appear to have been collected. Please note that after authorisation the reserve can last up to 30 working days before it is lifted. This may change depending on banks and credit providers.   

The reasons for such failure may simply be:

- The card limit has been reached

- The card information entered is wrong

- The card reached the maximum number of charges allowed in a period

- The billing address does not match with the cardholder details

- The card does not allow international transactions

- The card does not allow online transactions

- Depending on the country in which you are located you might have to call your bank to authorize your credit card for online, cross-border or overseas transactions. 

In other cases, the reasons are less obvious and may relate to the ever-increasing fraud prevention and other security measures implemented by credit card companies to protect the cardholder against card abuse. 

- Credit cards (we accept Visa, Mastercard, American Express, Diners, Discover, JCB and Union Pay);

- Paypal (to register a paypal account, please visit their website at paypal.com);

- Ali pay for China Mainland, Hong Kong SAR, Macao SAR and Taiwan Region;

- Sofort for Germany, Belgium, Austria and Switzerland;

- iDeal for Netherlands. 

For more information, please visit our Privacy Policy section. 

Payments as well as refunds for shipments are all invoiced in Malaysia (MYR).