• Late Payment Fine: ¥300 for payments after the deadline.

• Temporary Internet Disconnection  (5-7 days after due date) : Internet reconnection will take 2-3 business days after payment.

• Permanent Internet Disconnection (10-14 days after due date): The SIM card or pocket Wi-Fi will be canceled or reissued
  If your account is Permanent Internet Disconnection, you must pay the Recontract/Reissue Fee+ UNPAID BILL. If not, your account will be blacklisted, and you won’t be able to order products.

Recontract/Reissue Fee

1. If you want to continue: Pay the reissue fee (¥4000), settle any unpaid bills, and return the pocket Wi-Fi (no return needed for SIM cards). Then, place a new order to continue.

2. If you don’t want to continue: Pay the reissue fee (¥4000), settle any unpaid bills, and return the pocket Wi-Fi (no return needed for SIM cards).

3. Failure to settle Recontract/Reissue Fee will result in BLACKLIST. (refer to the next session on how does blacklist affects your account) 

Minimum Usage Period: 4 months
Cancellation Before 4 Months: ¥5,000 cancellation fee.

How to avoid being blacklisted in Japan

1. Paid monthly on time.

2. No outstanding bills when canceling the plan.

3. Settle any required penalties, if applicable.

How does being blacklisted affect you?

1. The procedures for negatively affecting someone's credit in Japan are not very different from those in other countries. In Japan, there are three main credit institutions. When bills accumulate without payment, negative information is recorded in these institutions. This process is called "accidental information" (Jiko Jouhou / 事故情報), which is inserted between the trusted information (Shinyou Jouhou / 信用情報) of the user.

2. In most cases, you can consult a lawyer, negotiate the debt, and pay it off over a few months or years. However, even after fully settling the amount, the negative information remains on record for at least five years. This means that if you repay the debt in three years, your record will still reflect the negative information for another two years.

3. Only in the case of financial loans is there a possibility of clearing the record earlier. If you meet certain conditions, the negative information can be removed from your record one year after the payment is completed. However, if the debt is from a credit card, your name will remain negatively affected for at least five years, or even longer depending on the case.

How do I cancel my service if I no longer need it

Please contact our customer service or sales representative in advance to cancel your plan.
For example:
If you cancel in January, your last bill will cover the period from January 16th to 25th, and you can continue using the service until the end of January.

• You do not need to return the SIM card for cancellation.

• If you are a Wi-Fi user, the Wi-Fi device must be returned. A ¥3000 deposit fee will be refunded once the device is returned.

For more details, click here: Contract Cancellation Method 

How can I return the Pocket Wi-Fi?
Wi-Fi Service Cancellation and Device Return Process:

1. Contact our Sales Representative or Customer Support to request contract cancellation.

2. Place the Wi-Fi device in the company-provided return envelope and seal it securely.

3. Take a photo of the sealed envelope in the postal mailbox and send it to our Customer Support team or Sales Representative as proof of return.

What if I lost or can't return the item?
A fine will be charged (the fee depends on the product). Please coSupportpntact our Customer Support team for assistance.

My internet has stopped working. What should I do?
If payment is not received within 7 days after your bill’s due date, your internet will be temporarily disconnected. , Once payment is made, it will take 2-3 business days to reconnect your internet. , please contact our customer support if you made payment after internet is stop