USAGE GUIDELINE

Basic Service Rules

• Data resets every 1st of the month, regardless of your payment date

• please install APN Settings before using the SIMCARD

• International calls and SMS are not supported. If a technical glitch enables them and you use them, extra charges will apply

Contract terms

• Minimum usage of plan: 4 MONTHS 

• Early termination will incure a 5000 YEN CANCELLATION FEE 

• You must contact us directly to stop the contract
  
  

Billing & Cancellation process

• Steps for SIM card users : 

1. Settle all unpaid bills

2. Notify us 2 months in advance before cancelling the SIM service

3. Pay the final month's bill in the same month to avoid extra charges

• Steps for POCKETWIFI users : 

1. Return the devices

2. Settle all unpaid bills

3. Contact us to stop the contract
   
   

Delivery & Replacements

• If issues occur within 7 days of receiving your SIM, we will replace free of charge

• If your delivery is missing items, we will send new ones upon notices
  
  

Late Payments & blacklisting

• Unpaid bills will be reported to japan's credit institutions as "Accidental Information"

• Your credit record may be affected for up to 5 years or more