Privacy policy

Last updated : 10 May 2025 

Silvassa Mart ("we", "our", or "us") operates the Silvassa Mart mobile application (the "App") to provide users with online grocery shopping and delivery services. This privacy policy explains how we collect, use, and safeguard your information when you use our App.

1. Information We Collect

a) Personal Information:

We collect the following information when you register or place an order:

• Name
  
  

• Email address
  
  

• Phone number
  
  

• Delivery address
  
  

• Payment information (processed securely via third-party gateways)
  
  

b) Automatically Collected Information:

We may automatically collect:

• Device type and model
  
  

• Operating system and version
  
  

• IP address
  
  

• App usage data
  
  

• Crash logs and performance analytics
  
  

2. How We Use Your Information

We use your data for the following purposes:

• To create and manage your account
  
  

• To process and deliver your orders
  
  

• To improve our app performance and services
  
  

• To send notifications and promotional messages (only if you opt-in)
  
  

• To respond to your inquiries and support requests
  
  

• To comply with legal obligations
  
  

3. Sharing of Your Information

We do not sell or rent your personal data. We may share your information with:

• Trusted third parties such as payment processors and delivery partners, but only as necessary to perform the service.
  
  

• Legal authorities, if required by law or to protect rights, property, or safety.
  
  

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services, resolve disputes, comply with legal obligations, and enforce agreements.

5. Security of Your Information

We use appropriate technical and organizational security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

6. Your Rights and Choices

You may:

• Access or update your personal information within the app
  
  

• Request deletion of your account and personal data by contacting us
  
  

• Opt-out of promotional communications at any time via app settings or contact
  
  

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect data from children. If we learn that we have collected personal data from a child under 13, we will delete it immediately.

8. Changes to This Policy

We may update this privacy policy periodically. Any changes will be posted in this section with an updated "Effective Date." Continued use of the app after such changes constitutes acceptance of the revised policy.