Refund Policy

At Shoppigo Online, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our refund guidelines below.

1. Eligibility for Refunds

You may request a refund if:

• You received a damaged, defective, or incorrect item

• The item delivered is significantly different from what was described

• Your order has not been delivered within the expected time due to our error

Refunds are not granted for:

• Change of mind

• Wrong size or color chosen by the customer (unless the product is incorrect)

• Items damaged after use

• Clearance/Final sale products (non-refundable)

2. Refund Request Timeframe

You must contact us within 24–48 hours of receiving your order to submit a refund request.

3. Required Evidence

To process your refund, please provide:

• Order ID

• Photos/videos of the damaged or incorrect item

• A short description of the issue

4. Refund Method

Once approved, refunds are issued via:

• Bank Transfer

• Store Credit

• Replacement Product (customer’s choice, where applicable)

5. Non-Refundable Items

• Used items

• Hygiene-related products (earrings, undergarments, cosmetics, etc.)

• Customized or personalized items

6. Processing Time

Refunds typically take 3–7 business days after approval.

7. Contact

shoppigoonline@gmail.com
WhatsApp: 0344 6437713