Proven Skills

• Instructional Design Methodologies: Proficient in various instructional design models such as ADDIE (Analysis, Design, Development, Implementation, Evaluation), Action Mapping, and SAM (Successive Approximation Model) to create effective learning experiences.

• Needs Analysis: Skilled in conducting thorough needs assessments to identify learning objectives, target audience, and performance gaps, ensuring instructional solutions meet organizational goals.

• Curriculum Development: Experienced in designing comprehensive curriculum, including defining learning objectives, creating assessment strategies, and structuring content for a cohesive and progressive learning experience.

• Content Development: Proficient in developing engaging and interactive multimedia content, incorporating text, graphics, audio, video, and simulations to enhance learning effectiveness.

• Learning Management Systems (LMS): Familiarity with various LMS platforms to upload, organize, and track e-learning courses, ensuring seamless delivery and learner progress monitoring.

• Storyboarding: Skilled in creating detailed storyboards outlining the instructional flow, interactions, assessments, and multimedia elements, providing clear guidance for content development.

• Assessment and Evaluation: Expertise in designing formative and summative assessments, as well as evaluating the effectiveness of instructional materials through qualitative and quantitative analysis.

• Adaptability: Ability to adapt instructional strategies and materials for different learning styles, levels of expertise, and cultural backgrounds, ensuring inclusivity and accessibility.

• Collaboration: Strong collaborative skills to work effectively with subject matter experts, graphic designers, multimedia developers, and other stakeholders in the instructional design process.

• Project Management: Proficient in project management tools and techniques to manage instructional design projects, ensuring timely delivery, resource allocation, and quality control.

• Problem-Solving: Exceptional problem-solving skills to identify challenges in the instructional process and propose innovative solutions for improved learning outcomes.

• Data Analysis: Ability to analyze learning analytics and feedback data to assess the effectiveness of instructional materials and make data-driven decisions for continuous improvement.

• Technical Proficiency: Familiarity with various e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia software, as well as programming languages (e.g., HTML, CSS) for basic course customization.

• Communication: Excellent written and verbal communication skills to convey complex instructional concepts clearly and concisely, both in instructional materials and during presentations or training sessions.

• Quality Assurance: Strong attention to detail and commitment to quality assurance processes to ensure error-free instructional content and seamless user experience.

• Mobile Learning: Knowledge of responsive design principles and mobile learning best practices, enabling the creation of courses accessible across multiple devices and platforms.

• Growth Mindset: A continuous learner with a growth mindset, staying updated with the latest trends, technologies, and research in instructional design and adult learning theories.

Work experience

Highly skilled instructional designer and healthcare industry expert with a proven track record in developing and managing innovative e-learning solutions. With over 10 years of experience in the Health Insurance Industry.

I bring 2 years of Epic training development experience (both instructor-led and eLearning), over 10 years in healthcare education, and a strong background in provider onboarding and workflow remediation.

My expertise includes transforming complex information into effective training materials, utilizing adult learning principles, and implementing quality assurance methodologies.

A results-driven professional with excellent communication skills, I have a strong focus on achieving organizational goals and maintaining the highest standards of quality and compliance.

Skills and Expertise:

Instructional Design and E-Learning:

• • Specialize in Developing AI Driven Trainings.

  • Proven skills in ADDIE, SAM, and Action Mapping.

  • Developed E-Learning Based Trainings, ensuring employee comprehension through rigorous follow-up analysis and testing.

  • Transformed Word documents and PowerPoints into engaging e-learning modules, driving results and improving learning outcomes.

  • Applied principles of adult learning and training best practices to create innovative and effective training solutions.

Project Management:

• • Developed and executed project plans for the design and development of training solutions, managing multiple projects concurrently.

  • Demonstrated success in managing complex projects, ensuring all goals, standards, and milestones were met and maintained.

Quality Improvement and Healthcare Expertise:

• • Educated DSNP providers on quality improvement, Star scores, and QCR, contributing to a high-functioning Quality Team.

  • Led discussions at all levels of the organization hierarchy, effectively communicating findings and driving quality improvements.

  • Implemented Medicare/Medicaid Plans, consulting with Medicare and Medicaid lines of business, and maintaining comprehensive knowledge of CMS STARs and HEDIS standards.

Team Leadership and Communication:

• • Proven leadership/management experience, coaching employees to achieve performance improvements.

  • Effectively communicated with teams daily, fostering collaboration, organization, and attention to detail.

Data Analysis and Testing:

• • Collected and defined test scenarios, created test data, and executed tests against data in data warehouses and software platforms.

  • Utilized thorough knowledge of quality assurance methodologies and standards to maintain high-quality reports and documentation.

Claims Experience:

• • Possess over 8 years of claims experience, contributing to a deep understanding of the healthcare landscape from both the insurance industry and the healthcare industry. 

With a strong background in instructional design, project management, quality improvement, and healthcare expertise, I am dedicated to driving organizational success through effective training initiatives and quality assurance processes.