Kudos
Kudos
I take great pride in designing courses that prioritize the needs of trainees, and I am grateful for the opportunity to brainstorm and develop training from the ground up, incorporating evidence-based practices.
"I would like to express my sincere gratitude to the team for the development of this training material. Having worked in SSM CS for over 10 years, I believe this is the first training module that offers valuable insights into the culture and expectations associated with all aspects of customer service." -Tiffany (Dir-Revenue Cycle, Hospital RCM Leadership)
"Thank you for all your hard work, it’s always a pleasure working with you on these projects."
-Perry (Manager, Revenue Cycle, Back End Patient Financial Experience)
Course Design Background: Following a needs analysis meeting with the final approvers of the project, I concluded that the most effective approach is to develop a solution that emulates a widely utilized product, incorporating a simple, easy-to-remember four-step method for de-escalating patient interactions in both verbal and written communications.