Information Systems Business Analysis 

Graduate Certificate

GPA 3.93/4.0

• Citizenship Award - Awarded to 1 out of a class of 70 students within the Information Systems Business Analysis program for demonstrating leadership qualities and commitment to working with others and studies

• Fall 2021 & Winter 2022 Dean's List

Bachelor of Business Administration in Marketing 

with Second Honor Division 1

GPA 3.3/4.3

• Minor in Financial Services and Institutions

• HKSAR Government Scholarship Fund 2018/19 - Reaching Out Award

• Generation.Next: Global Leadership for the 21st Century 2017/18 Global Leader Team Award

Digital Transformation Summer Student

• Elicited and documented business and functional requirements for 10 robotic process automation projects through observation, document analysis, exception identification, and stakeholder interviews

• Reduced repetitive data input in generating Process Definition Documents by ~13% by incorporating reusable information from past projects as AutoText in the Word template. Improved convenience and efficiency in the documentation process

• Initiated the development of macros to streamline test cases documentation, resulting in ~96 seconds saved per test case

• Created test cases for 15 use cases. Conducted user acceptance testing for 5 bots and collaborated with developers to address failed test results, ensuring 100% fulfillment of requirements and accurate task performance of the bots

• Standardized and analyzed ~361 run logs using Power Query, DAX, and Excel to monitor the bots’ performance. Reported anomalies to developers, ensuring reliability and user satisfaction

• Created and maintained the documentation for the reporting dashboard used by business users, providing future developers with the metric definitions and steps to create consistent visualizations for new use cases

• Designed 2 user manuals to communicate process changes to end users, contributing to change management

• Facilitated agile-waterfall hybrid project management by updating a Jira Kanban board and hosting daily stand-ups when my manager was away

Marketing Student Volunteer

• Empowered 3 volunteer teams of 5 to launch digital marketing campaigns for 3 non-profit organizations. Provided support by addressing participants’ questions and managing the setup and issue resolution for 3 Google Ads accounts

• Maintained project transparency by tracking the progress of 3 teams and delivering weekly updates to 2 organizers

• Recruited 8 volunteers for piloting a new digital volunteer initiative, involving analyzing and recommending cost-effective strategies to optimize outdated websites of selected non-profit organizations

Spring Intern in Assurance

•  Updated ~15 audit documents using advanced Excel functions, such as pivot tables and VLOOKUP, in the process

• Partnered with a colleague to document 4 ring binders of email exchanges between the client and regulator in 8 hours, demonstrating the ability to work under pressure

Marketing Assistant

Assisted in marketing efforts for 3 quick-service restaurant brands in Hong Kong in a fast-paced environment.

• Communicated image requirements for 3 Facebook posts and a web app’s UI to a designer, ensuring alignment with supervisors’ expectations

• Coordinated courier services, procured supplies, and prepared souvenirs and point-of-sale materials, contributing to the successful execution of 3 events with an average of 30 attendees

• Conducted on-site and online research to assist supervisors in defining pricing strategies for 2 brands

• Empowered 10 restaurants under a brand to build bilingual daily special menus by centralizing 100+ dish names into a master file and translating them from Chinese to English

• Led a team of 5 in delivering a vision document, business and system requirements specifications, and UI mock-ups by fostering collaboration among team members and ensuring project consistency

• Adhered to business analysis best practices and completed the project on time, resulting in achieving an A grade

• Produced business analysis artifacts for 1 app function, encompassing a process map, scenario, persona, use case, 5 user stories, acceptance criteria, sketch, wireframe, and high-fidelity prototype

• Created project-wide artifacts as a team, including a business analysis plan, business context diagram, functional decomposition diagram, stakeholder onion diagram, and customer journey map

• Collaborated with 5 teammates to analyze the award application portal and identify areas for improvement. Achieved an A grade

• Elicited requirements through observation, benchmarking, contextual research, and 1 user interview

• Developed a business model canvas and performed root cause analysis to gain insights and understanding of the current process

• Co-analyzed end users’ needs by producing an empathy map and persona. Co-conducted impact analysis

• Drafted a 10-minute elicitation workshop agenda with questions about assumptions, contributing to requirements validation

• Created functional requirements, including a data dictionary, 4 use cases, and UI component descriptions

• Traced requirements forward to ensure no scope creep and complete coverage of the project scope

• Derived insights using SWOT, McKinsey 7s, and Balanced Scorecard to convince readers that our 3 strategies for enhancing students’ learning align with the university’s capabilities and goals

• Led a team of 5 to meet 3 pages of project requirements by thoroughly reviewing 5 past student audit reports and matching the team’s work with the requirements

• Awarded A grade. Recognized by the professor as the only team (out of 4) in class that followed the guidelines

• Conducted risk assessments using the NIST 800-30 Risk Assessment framework, proposed response measures for 4 major cyber security risks, and recommended security controls for 15 control families listed on the NIST 800-53 Security and Privacy framework, resulting in a full mark

• Recommended a blockchain-based survey site that improves data privacy by allowing respondents to control survey owners’ access to responses while earning rewards. Selected as one of the top 22 finalists in the Hong Kong university-wide competition

• Produced an illustrated booklet for a household in a rural community in Taiwan with 6 teammates

• Presented recommendations for UAV selection and best practices in UAV operation, based on guidance from subject matter experts

• Led 4 teammates in divergent and convergent thinking about stakeholder needs and product functions

• Designed 22 user interfaces for the app prototype by learning Adobe XD from a teammate

• Pitched the app to 6 audiences with 4 teammates

• Designed a 130-PowerPoint slide prototype to introduce 3 features within an e-commerce app designed to assist with outfit selection

• Collaboratively created a questionnaire and collected 144 responses to validate the market opportunity of the e-commerce app

• Won 1st place out of 10 teams by pitching the e-Commerce app with 4 teammates in an in-faculty competition

• Presented the prototype to an audience of 100+ at a networking luncheon after winning

• Developed SQL proficiency by utilizing MySQL to clean, access and analyze data to successfully solve 55 relational database query questions

• Automated the process of searching and evaluating products on Amazon using UiPath Studio and some Visual Basics, which involves prompting users for inputs, web scraping, data cleaning, and exporting results to Google Spreadsheet

• Solved 21 simple data-related puzzles with Python and SQL

• Cracked 21 simple coding puzzles with JavaScript that simplifies repetitive actions

• Studied consumer behaviour in zero package stores by conducting a literature review to identify gaps in current knowledge and to interpret findings and adapting a validated survey to collect data from 128 participants

• Analyzed 128 survey responses by using SPSS Statistics and statistical methods such as regression and correlation to validate the hypothesized model and its associated hypotheses

• Produced a thesis with findings and actionable recommendations while navigating challenges to ensure on-time completion

• Collaborated with 4 teammates to run and operate virtual businesses in a gamified platform that simulates real-world business processes and environments

• Visualized and analyzed the simulated businesses' KPIs by learning and using Tableau to facilitate strategic decision-making

• Researched and implemented a price optimization model in Excel to have a more aggressive and data-driven pricing strategy

Database: MySQL, PostgreSQL

Automation: VBA

Other (beginner): JavaScript, Python

Productivity: MS Office, Visio, Power Automate, UI Path Studio

Business Intelligence and Data: Power BI, SPSS Statistics

UI Design: Adobe XD, Figma

Project Management: Trello, Jira, MS Project

Digital Media: Da Vinci Resolve, Audacity